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 Limberger, Pablo Flôres, Pereira, Lucimari Acosta and Pereira, Tércio The impact of customer involvement in airline loyalty programs: a multi-group analysis. TMStudies, Sept 2021, vol.17, no.3, p.37-49. ISSN 2182-8458


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 Kuhn, Vitor Roslindo et al. Food services and customer loyalty in the hospitality industry. TMStudies, June 2018, vol.14, no.2, p.26-35. ISSN 2182-8458


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 Limberger, Pablo Flôres et al. Satisfaction in hospitality on TripAdvisor.com: An analysis of the correlation between evaluation criteria and overall satisfaction. TMStudies, Jan 2014, vol.10, no.1, p.59-65. ISSN 2182-8458


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