Services on Demand
Journal
Article
Indicators
- Cited by SciELO
- Access statistics
Related links
- Similars in SciELO
Share
RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação
Print version ISSN 1646-9895
Abstract
GONZALEZ-PALACIO, Liliana; GONZALEZ-PALACIO, Mauricio and ORTIZ-PABON, Jairo. Social networks as a tool to manage information in co-creation processes. RISTI [online]. 2017, n.24, pp.57-68. ISSN 1646-9895. https://doi.org/10.17013/risti.24.57–68.
Open innovation processes employ the co-creation of value for the interaction and collaboration between internal and external agents to the organization. The use of information and communication technologies enables stakeholders distributed geographically and with time constraints to express their ideas anywhere and anytime. Particularly, social networks emerge as an interesting alternative in co-creation, due to they facilitate the involvement of groups identified with the same needs and problems. They also encourage the dynamic exchange of experience in contexts of different kinds of complexity. This research proposes a protocol to select a social network according to specific application scenarios of co-creation of value. The initiative is validated by a real case where is evident that the use of a social network for collective construction promotes synergy between heterogeneous stakeholders
Keywords : social networks; open innovation; co-creation; collaboration; interaction.