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Millenium - Journal of Education, Technologies, and Health

Print version ISSN 0873-3015On-line version ISSN 1647-662X

Abstract

FERREIRA, Ana et al. Satisfaction with the preoperative outpatient cataract surgery nursing consultation. Mill [online]. 2022, n.19, pp.55-61.  Epub Oct 31, 2022. ISSN 0873-3015.  https://doi.org/10.29352/mill0219.25839.

Introduction:

The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem.

Objective:

to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation.

Methods:

Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone).

Results:

The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction.

Conclusion:

All the information transmitted to the client becomes extremely important, both pre- and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.

Keywords : preoperative nursing; consultation; cataract; satisfaction.

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