Services on Demand
Journal
Article
Indicators
- Cited by SciELO
- Access statistics
Related links
- Similars in SciELO
Share
Millenium - Journal of Education, Technologies, and Health
Print version ISSN 0873-3015On-line version ISSN 1647-662X
Abstract
FERREIRA, Ana et al. Satisfaction with the preoperative outpatient cataract surgery nursing consultation. Mill [online]. 2022, n.19, pp.55-61. Epub Oct 31, 2022. ISSN 0873-3015. https://doi.org/10.29352/mill0219.25839.
Introduction:
The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem.
Objective:
to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation.
Methods:
Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone).
Results:
The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction.
Conclusion:
All the information transmitted to the client becomes extremely important, both pre- and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.
Keywords : preoperative nursing; consultation; cataract; satisfaction.