Abstract

BEZERRA, Sérgio Sampaio. Effectiveness and Efficiency in Associations of Parents and Friends of the Disabled Persons From Minas Gerais. RLEC/LJCS [online]. 2021, vol.8, n.2, pp.99-118.  Epub May 01, 2023. ISSN 2184-0458.  https://doi.org/10.21814/rlec.3451.

As social management is a current discussion in organizational studies, this article seeks to understand and explain the effectiveness and efficiency of the Associações de Pais e Amigos dos Excepcionais (APAE, Associations of Parents and Friends of the Disabled Persons) in the state of Minas Gerais, Brazil, based on their statutory mission that works as a guideline for their practices. The analysis is based on the point of view of APAEs’ managers under the three dimensions of their mission: services rendering, improvement of the quality of services and defense of the rights of persons with intellectual disability, understanding the dimensions as systems interacting with the external environment, based on a survey applied to a representative sample of 199 randomly selected APAEs, segmented into three pre-defined clusters according to size. This questionnaire was self-administered by the managers and directors of the APAEs from the sample. It comprises a series of questions based on 54 indicators presented in the three dimensions observed in the statutory mission of the APAEs. In order to analyze the effectiveness and efficiency based on those indicators, effectiveness and efficiency indices were built. These indices were submitted to several statistical analysis techniques, taking the systemic theory and the concepts of effectiveness and efficiency as references. The results obtained indicate the existence of structural homogeneity on the APAEs, regardless of their eight clusters distributed by quartiles according to their different levels of effectiveness and efficiency (low, average, high, and very high). It was not possible to achieve an explanatory quantitative model of the effectiveness and efficiency levels of the APAEs considering the influence of the internal and external variables to which they were related.

Keywords : Association of Parents and Friends of the Disabled Persons; system; effectiveness; efficiency.

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