CAVALHEIRO, Luís M.; CABRI, Jan M.    FERREIRA, Pedro L.. Cross-Cultural Adaptation and Validation of the Portuguese Version of the Physical Therapy Outpatient Satisfaction Survey. []. , 35, 3, pp.70-76. ISSN 2504-3137.  https://doi.org/10.1159/000486250.

The aim of this study was to adapt and validate the Physical Therapy Outpatient Satisfaction Survey (PTOPS) for the Portuguese culture. This version was obtained by a forward/backward translation, consensus panels, and pre-test. The Portuguese PTOPS was administered to 76 physical therapy outpatients in 10 health services. The content analysis (panels of experts and lay people) and the factor analysis resulted in a reduction of the original 34 items to 28 items that validly identify 3 constructs. The reliability was acceptable for both internal consistency (Cronbach's alpha = 0.73) and reproducibility (ICC between 0.84 and 0.87), which represent acceptable levels of validity and reliability

: Outpatient satisfaction; Physical therapy; Measures Healthcare quality.

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