Aspects for Information Systems Implementation: challenges and impacts. A higher education institution experience.

Nuno Pina Gonçalves^[1], Cláudio Miguel Sapateiro¹

nuno.pina@estsetubal.ips.pt, csapateiro@est.ips.pt

(recebido em 5 de Abril de 2008; aceite em 29 de Abril de 2008)

 

 

Resumo. O desenvolvimento e implementação de Sistemas de Informação (SI) colocam às organizações importantes desafios. Além de questões tecnologicas de interoperabilidade entre múltiplos sistemas e integração com sistemas legados, os procedimentos organizacionais incluem frequentemente muitas práticas não formalizadas que tornam o levantamento de requisitos e a fase de desenho extremamente difícil, conduzindo muitas vezes às excepções nos fluxos dos processos de negócio. Neste trabalho são apresentadas as principais motivações e desafios para o desenvolvimento e implementação de SI. É apresentado um caso de estudo relativo à implmentação de um SI numa instituição de ensino superior portuguesa. É tambem abordada a temática das novas perspectivas na mitigação dos efeitos das excepções nos fluxos dos processos de negócio.

Palavras-chave: sistemas de informação, excepções em fluxos de trabalho, adaptação mútua.

 

 

Abstract. The development and implementation of Information Systems (IS) raises important challenges to organizations. Beyond technological issues related with interoperability and legacy systems integration, the organizational procedures frequently include many informal practices that lead to a poor requirements elicitation difficulting the design phase which typically  lead to exceptions in business processes workflows. In this work the main motivations and challenges for the development and implementation of IS are presented. A case study describing an IS implementation in a Portuguese superior education institution is reported. It is also discussed the new perspectives regarding the mitigation of the effect of business processes exceptions in the business processes workflows.

Keywords: information systems, workflow exceptions, mutual adaptation.

 

 

Texto completo disponível apenas em PDF.

Full text only available in PDF format.

 

 

References

Bernstein, A. (2000). How can cooperative work tools support dynamic group processes? Bridging the specifity frontier. CSCW.        [ Links ]

Bolstad, C. A. & M. R. Endsley (2000). Shared displays and team performance. Human Performance, Situation Awareness and Automation.

Borges, M. R. S., P. Brézillon, et al. (2004). Groupware system design the context concept. CSCWD.

Bygstad, B. (2005). Managing the Dynamics of Mutual Adaptation of Technology and Organisation in Information Systems Development Projects.

Charette, R. N. (September 2005). Why software Fails. IEEE Spectrum.

Dourish, P., J. Holmes, et al. (1996). Freeflow: Mediating between representation and action in workflow systems. CSCW, USA.

Gasson, S. (1999). A social action model of situated information systems design. The Data Base for Advances in Information Systems 30(2).

Gonçalves, N. & Fernandes, J. (2007). Portal Implementation in Superior School of Technology in Setúbal - Key issues and evaluation. EUNIS 2007, Grenoble, France.

Gutwin, C. & S. Greenberg (2002). A descriptive framework of workspace awareness for real time groupware. CSCW(11).

Markus, M. L., A. Majchrzak, et al. (2002). A design theory for systems that support emergent knowledge processes. MIS Quaterly.

Mourão, H. & P. Antunes (2007). Supporting effective unexpected exceptions handling in workflow management systems. SAC, Seoul, korea.

Neale, D. C., J. M. Carroll, et al. (2004). Evaluating Computer-Supported cooperative work: Models and frameworks. CSCW.

Ribeiro, L. & David, G. (2001). Impact of the information system on the pedagogical process. EUNIS 2001.

Sheth, A., D. Georgakopoulos, et al. (1996). Workflow and process automation in Information Systems. NSF Workshop.

Storey, M.-A. D., D. Cubranic, et al. (2004). On the Use of Visualization to Support Awareness of Human Activities in Software Development: A Survey and a Framework.

Suchman, L. (1987). Plans and Situated Actions: The problem of human-machine communication. Cambridge University Press.

Vyhmeister, R., P. R. Mondelo, et al. (2006). Towards a Model for Assessing Workers’ Risks Resulting from the Implementation of Information and Communication Systems and Technologies. Wiley InterScience (www.interscience.wiley.com).

 

^[1] Systems and Informatics Department, Superior School of Technology of Polytechnic Institute of Setúbal; Campus do IPS, Estefanilha ; 2910-761 - Setúbal, Portugal