Resumen

FERNANDES, Ana Sá  y  SA, Luís. Psychosocial risks of relief professionals: violence in pre-hospital settings. Rev. Enf. Ref. [online]. 2019, vol.serIV, n.21, pp.131-141. ISSN 0874-0283.  https://doi.org/10.12707/RIV18067.

Background: Violence is a severe psychosocial risk in the workplace, but it is little studied in the area of pre-hospital care. It represents a concern for professionals. Objective: To know the point of view of chief officers on workplace violence in a pre-hospital setting against firefighters. Methodology: A study of a qualitative nature using the Delphi method with semi-structured interviews and content analysis, taking place between May and December 2017. Twenty-four interviews were conducted at the national level. Results: The chief officers considered that violence episodes occur frequently. Although there were reports of physical violence, psychological violence was the most significant. Conclusion: Violence against firefighters occurs daily, but underreporting undermines understanding the real extent of the problem.

Palabras clave : firefighters; workplace violence; prehospital care.

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