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Revista de Enfermagem Referência
Print version ISSN 0874-0283On-line version ISSN 2182-2883
Abstract
LOUREIRO, Fernanda Manuela; ARAUJO, Beatriz and CHAREPE, Zaida Borges. Validation of the Citizen Satisfaction with Nursing Care Scale for parents of hospitalized children. Rev. Enf. Ref. [online]. 2021, vol.serV, n.5, e20062. Epub June 24, 2021. ISSN 0874-0283. https://doi.org/10.12707/rv20062.
Background:
The level of satisfaction of parents of hospitalized with nursing care has been used to measure nursing care quality.
Objective:
To adapt and validate the Citizen Satisfaction with Nursing Care Scale (CSNCS) for parents of hospitalized children.
Methodology:
Methodological study using a nonprobability sample of 251 parents of hospitalized children aged 7 to 11 years. The psychometric properties of reliability and validity were examined. Reliability was assessed by calculating Cronbach’s alpha coefficient. Construct validity was assessed through an exploratory factor analysis with principal components and orthogonal Varimax rotation.
Results:
The CSNCS has adequate psychometric characteristics for the Portuguese population of parents of hospitalized children (Cronbach’s alpha of 0.92), ensuring its reliability and validity for measuring satisfaction with nursing care.
Conclusion:
The CSNCS is a reliable and useful tool to assess the level of satisfaction of parents of hospitalized children.
Keywords : nursing; parents; hospitalization; patient satisfaction; surveys and questionnaires.
