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Revista de Enfermagem Referência
Print version ISSN 0874-0283On-line version ISSN 2182-2883
Abstract
PAIVA, Ivo Cristiano Soares; AMARAL, António Fernando Salgueiro and MOREIRA, Isabel Maria Pinheiro Borges. Missed nursing care in a Portuguese hospital: nurses’ perceptions of minimizing strategies. Rev. Enf. Ref. [online]. 2021, vol.serV, n.7, e20146. Epub Nov 29, 2021. ISSN 0874-0283. https://doi.org/10.12707/rv20146.
Background:
Missed nursing care (MNC) is a problematic issue in clinical settings. The contextual knowledge of the reasons underlying it calls for managers to implement guidelines for minimizing MNC and redesigning nurses’ practices.
Objectives:
To identify strategies perceived by the nurses in an oncology hospital to minimize MNC.
Methodology:
Exploratory, descriptive, cross-sectional study with a qualitative approach based on case study assumptions. Environmental sample composed of 10 nurses from the medical specialties of an oncology hospital. Semi-structured interviews were applied from September to October 2018. All participants gave their informed consent.
Results:
Nurses identified the following strategies to minimize MNC and improve the quality of nursing care: Error awareness, Training, Communication, Adequacy of resources, and Change in the organizational culture.
Conclusion:
MNC compromises the quality of care and increase patient vulnerability. Adopting the identified strategies can benefit the organization studied and improve the quality of care.
Keywords : missed nursing care; patient safety; medical oncology; strategies; total quality management.
