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Revista de Enfermagem Referência

versão impressa ISSN 0874-0283versão On-line ISSN 2182-2883

Resumo

PAIVA, Ivo Cristiano Soares; AMARAL, António Fernando Salgueiro  e  MOREIRA, Isabel Maria Pinheiro Borges. Missed nursing care in a Portuguese hospital: nurses’ perceptions of minimizing strategies. Rev. Enf. Ref. [online]. 2021, vol.serV, n.7, e20146.  Epub 29-Nov-2021. ISSN 0874-0283.  https://doi.org/10.12707/rv20146.

Background:

Missed nursing care (MNC) is a problematic issue in clinical settings. The contextual knowledge of the reasons underlying it calls for managers to implement guidelines for minimizing MNC and redesigning nurses’ practices.

Objectives:

To identify strategies perceived by the nurses in an oncology hospital to minimize MNC.

Methodology:

Exploratory, descriptive, cross-sectional study with a qualitative approach based on case study assumptions. Environmental sample composed of 10 nurses from the medical specialties of an oncology hospital. Semi-structured interviews were applied from September to October 2018. All participants gave their informed consent.

Results:

Nurses identified the following strategies to minimize MNC and improve the quality of nursing care: Error awareness, Training, Communication, Adequacy of resources, and Change in the organizational culture.

Conclusion:

MNC compromises the quality of care and increase patient vulnerability. Adopting the identified strategies can benefit the organization studied and improve the quality of care.

Palavras-chave : missed nursing care; patient safety; medical oncology; strategies; total quality management.

        · resumo em Português | Espanhol     · texto em Português     · Português ( pdf )