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Revista de Enfermagem Referência
versión impresa ISSN 0874-0283versión On-line ISSN 2182-2883
Resumen
COSTA, Francisco António Dias da; TORRES, Ruben Sousa y SOUSA, Clementina dos Prazeres Fernandes de. Manchester Triage: Nurses’ perceptions of its contributions and influencing factors. Rev. Enf. Ref. [online]. 2022, vol.serVI, n.1, e21028. Epub 30-Mayo-2022. ISSN 0874-0283. https://doi.org/10.12707/rv21028.
Background:
The Manchester Triage (MT) is essential in emergency services, setting the patient’s clinical priority and the recommended time until medical assessment. Different factors can condition it.
Objective:
To know the nurses’ perceptions of the contributions of the MT and its influencing factors.
Methodology:
This is an exploratory, descriptive, and qualitative study, with semi-structured interviews with ten nurses from two Portuguese emergency departments, conducted between January and February 2020 and submitted to content analysis.
Results:
Three thematic areas emerged - The contributions of the MT, Factors influencing its performance, and Suggestions for improvement.
Conclusion:
The contributions of the MT regarded priority setting, patient service, and the improvement of service operation. Factors that influenced triage performance were human and material resources, physical structures, MT protocol, service management, and patient- and nurse-related factors. Service management, MT protocol, and nurse selection were areas suggested for improvement.
Palabras clave : emergency service, hospital; Manchester triage; nurses.