Background:

The approach to informal caregivers poses new challenges to nursing, supporting the conception of care based on the best available scientific evidence. Care documentation in information systems should create indicators that reflect the nurses’ role as facilitators of a healthy transition.

Objective:

To redefine the conception of care to the family caregiver though the analysis of records that mirrors the nurses’ activity with caregivers.

Methodology:

Qualitative study based on the assumptions of participatory action research in health with 16 nurses from primary health care units. Field notes were taken and Bardin’s content analysis method was used.

Results:

Three categories emerged: work organization, limitations to nursing documentation, and standardization of records. A family caregiver support model was developed in collaboration with the participants.

Conclusion:

The assumptions of participatory action research in health facilitated the redefinition of the care model to improve the quality of care and documentation process in nursing information systems.

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