Background:

Assessing patient satisfaction allows obtaining relevant indicators to implement strategies for improving the quality of care and, consequently, patient satisfaction.

Objective:

To identify patients’ perceived satisfaction with nursing care and assess its association with sociodemographic and professional variables.

Methodology:

Analytical, cross-sectional, and exploratory study with a quantitative approach. The Escala de Satisfação do Cidadão face aos Cuidados de Enfermagem (Citizen Satisfaction with Nursing Care Scale) was applied to a sample of 100 patients in a medical-surgical emergency unit.

Results:

The mean perceived satisfaction was 217 ± 57.8. In this sample, 41.8% of participants had high perceived satisfaction, 23.2% had moderate perceived satisfaction, and 35.3% had low perceived satisfaction. A statistically significant correlation was found between satisfaction and education level: participants with lower education levels had higher perceived satisfaction (239 ± 60.8).

Conclusion:

Technical, relational, and communication skills training is important to improve the quality of care and increase satisfaction with nursing care at an individual and institutional level.

        · | |     · |     · ( pdf )