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Revista de Enfermagem Referência
versão impressa ISSN 0874-0283versão On-line ISSN 2182-2883
Resumo
PAIS, Tânia Martins; BRANCO, Maria Augusta Romão Veiga e MAGALHAES, Carlos Pires. Patients’ perceived satisfaction with nursing care in a medical-surgical emergency unit. Rev. Enf. Ref. [online]. 2023, vol.serVI, n.2, e22037. Epub 12-Jun-2023. ISSN 0874-0283. https://doi.org/10.12707/rvi22037.
Background:
Assessing patient satisfaction allows obtaining relevant indicators to implement strategies for improving the quality of care and, consequently, patient satisfaction.
Objective:
To identify patients’ perceived satisfaction with nursing care and assess its association with sociodemographic and professional variables.
Methodology:
Analytical, cross-sectional, and exploratory study with a quantitative approach. The Escala de Satisfação do Cidadão face aos Cuidados de Enfermagem (Citizen Satisfaction with Nursing Care Scale) was applied to a sample of 100 patients in a medical-surgical emergency unit.
Results:
The mean perceived satisfaction was 217 ± 57.8. In this sample, 41.8% of participants had high perceived satisfaction, 23.2% had moderate perceived satisfaction, and 35.3% had low perceived satisfaction. A statistically significant correlation was found between satisfaction and education level: participants with lower education levels had higher perceived satisfaction (239 ± 60.8).
Conclusion:
Technical, relational, and communication skills training is important to improve the quality of care and increase satisfaction with nursing care at an individual and institutional level.
Palavras-chave : patient satisfaction; nursing care; emergency service, hospital; health services evaluation.