Resumen

CHAMBEL, Maria José  y  SOUSA, Luís. Change acceptance and nurses’ performance: The importance of obligations fulfillment by hospital. Psicologia [online]. 2007, vol.21, n.1, pp.177-200. ISSN 0874-2049.

With this work, one has explored the reasons acceptance of the changes that had occurred in the healthcare sector, as far as the influence of this acceptance in nurses’ performance and Organizational Citizenship Behavior (OCB) is concerned. This study, intended to integrate the perspective that considers the interpretation of the reasons of change (Rousseau & Tijoriwala, 1999; Shapiro, Buttner & Burry, 1994) and the perspective that considers the breach in the organization’s obligation fulfilment (Robinson, 1996) as crucial to explain the acceptance of the change by the employees. With a sample of 467 nurses from different hospitals in the Lisbon area the data analysis, it was verified that the acceptance of the Organizational changing with practical repercussions in the human resource management, was not only influenced by the reasons communicate from leaders, but also by the perceived fulfilment of the hospital obligations. However, one did not verify the interaction effects of obligations’ fulfilment between the sort of reason and its acceptance. In addition, it was verified that the acceptance of this change by nurses was a variable with influence in the Organizational Citizenship Behavior.

Palabras clave : Organizational Change; Change Acceptance; Psychological Contract; Performance; Organizational Citizenship Behavior and Nurses.

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