Resumen

GONZALEZ, Carlos Raúl Navarro  y  BENITEZ, Sara Ojeda. Hard validation of soft methodologies. Inv. Op. [online]. 2008, vol.28, n.1, pp.59-75. ISSN 0874-5161.

In order to subsist and be successful in this environment with greater complexity and competition, any organization is urged to start and keep a inquiry-learning-improvement cycle; Establish and increase this cycle is the objective of the soft systems approach -also know as ‘soft operations research’ ‘Soft OR’ or ‘soft system methodology’ ‘SSM’-. The big benefits of “Soft OR’ and SSM is recognized by many authors, unfortunately any soft approach has an inherent difficulty to be validate in an objectivity way; thus, in many cases, it’s application not produces the expected cycle of inquiry-learning-improvement or worse only in isolated interventions that not always achieve success. In this way, this work gives a proposal methodology to evaluate in an objective manner the ‘Soft or’ approach trough the measurement of the organizational achieved; also to identify and evaluate elements (from organization, team members, or methodologist) than may limit the obtained success. An application case was provided and strong and weak elements from it’s applications was discussed.

Palabras clave : System approach; Soft system; Soft OR; validation; evaluation.

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