Resumen

OLIVEIRA, Mírian; PEDRON, Cristiane; ROMAO, Mário  y  BECKER, Grace. Proposal of the Knowledge Management Maturity Model: KM³. Rev. Portuguesa e Brasileira de Gestão [online]. 2011, vol.10, n.4, pp.14-25. ISSN 1645-4464.

The Knowledge Management (KM) implementation occurs in stages. It demands changes in the organization. The research goal is to develop a knowledge management maturity model. This research adopted the Life Cycle Theory principles. The research is qualitative with exploratory character. First, a proposal of knowledge management maturity model, named KM³, was developed based on existing models. Following that, the proposal was analyzed by professionals. The model stages and factors have been confirmed. The KM³ has five stages: Unawareness (2 factors), Planning (15 factors), Initiation (20 factors), Development (24 factors) and Integration (24 factors).

Palabras clave : Knowledge Management; Model; Maturity; Stages.

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