Abstract

CABRITA, Maria do Rosário. Intellectual capital and business performance in Portuguese banking industry. Rev. Portuguesa e Brasileira de Gestão [online]. 2012, vol.11, n.2-3, pp.63-73. ISSN 1645-4464.

There is a widespread consensus that we are moving towards an economy where wealth depends on firm’s capabilities to create, nurture, combine and leverage intangibles. Intellectual capital has been described as organizational resources that may be used as a source of sustainable competitive advantage. As such, it is vital to understand how organizations create value from its intellectual capital, to measure and manage it. The purpose of our study is to examine the interrelationships among intellectual capital components and business performance, in Portuguese banking sector. The model is evaluated using a PLS (Partial Least Squares) approach, given the advantages of treating with complex models and requiring less stringent assumptions. Our study confirms the findings of previous works, where intellectual capital has a significant and substantive impact on business performance.

Keywords : Intellectual Capital; Human Capital; Structural Capital; Relational Capital; Value Creation.

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