Resumo

GONCALVES, Nuno Pina  e  SAPATEIRO, Cláudio Miguel. Aspects for Information Systems Implementation: challenges and impacts. A higher education institution experience. Tékhne [online]. 2008, n.9, pp.225-241. ISSN 1645-9911.

The development and implementation of Information Systems (IS) raises important challenges to organizations. Beyond technological issues related with interoperability and legacy systems integration, the organizational procedures frequently include many informal practices that lead to a poor requirements elicitation difficulting the design phase which typically  lead to exceptions in business processes workflows. In this work the main motivations and challenges for the development and implementation of IS are presented. A case study describing an IS implementation in a Portuguese superior education institution is reported. It is also discussed the new perspectives regarding the mitigation of the effect of business processes exceptions in the business processes workflows.

Palavras-chave : information systems; workflow exceptions; mutual adaptation.

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