Resumen

MARTINS, Ana Isabel; QUEIROS, Alexandra; ROCHA, Nelson Pacheco  y  SANTOS, Beatriz Sousa. Avaliação de Usabilidade: Uma Revisão Sistemática da Literatura. RISTI [online]. 2013, n.11, pp.31-43. ISSN 1646-9895.  https://doi.org/10.4304/risti.11.31-43.

The aim of this study is to identify, analyze and classify the methods described in the literature for the evaluation of the usability of products and services based on information and communication technologies. The methodology used was a systematic review of the literature. The studies included in the analysis were classified according to the models (empirical or analytical), methods (test, inquiry, inspection or controlled experiment) and techniques used. A total of 2116 studies were included in the survey, of which 1308 were classified. The inquiry method was the most frequent in this review, followed by the test method, the inspection method and, finally, the controlled experiment method. A combination of methods is relatively common, especially the combination of test and inquiry methods, probably because the use of the two allows to collect quantitative and qualitative information contributing to a more complete assessment.

Palabras clave : Usability Evaluation; Usability Testing; Systematic Review.

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