Abstract

FREIXO, Jorge  and  ROCHA, Álvaro. Information Architecture to Support Quality Management in Hospital Units. RISTI [online]. 2014, n.14, pp.1-15. ISSN 1646-9895.  https://doi.org/10.17013/risti.14.1-15.

Quality management occupies a strategic place in organizations, in addition to use of it tools in information architecture aligned facilitates the challenge of accomplishing more with less by promoting competitiveness and sustainability. In this context, and particularly in the health and hospital organizations are dependent on the ability to (re) define objectives quickly responding to changes in the needs and requirements of customers. Thus, hospitals depend on themselves to looking for advantage in the competitive market, upgrading their business processes. The information architecture (AI), enables organizations to better understanding but also facilitates (or not) the management. It is simpler to reinvent, redesign processes and procedures, build bridges and enable cooperation between the various actors of the organization. Thus there is the need to establish an AI quality management support that responds to requirements of quality and assist the management of the organization. Consequently the AI was planned for the Quality Management System (QMS) of a Hospital which allowed us to develop and implement the QUALITUS application. This software application provided significant gains in the Hospital Unit object of study.

Keywords : Information Architecture; Quality Management; Information Systems; Health.

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