Resumo

MEJIA, Jezreel  e  URIBE, Guadalupe. Tacit knowledge Extraction to establish software process improvement in software development organizations. RISTI [online]. 2015, n.spe3, pp.17-28. ISSN 1646-9895.  https://doi.org/10.17013/risti.e3.17-28.

In order to implement process improvements, software product development  and software services organizations must make a correct management of tacit knowledge. Many organizations and specifically SMEs face a number of problems related to deficiencies in the management of this knowledge such as: lack of a well-defined, formalized or absence of such a development process. The need arises to perform the extraction of tacit knowledge in SMEs in order to formalize, display standardized organizational processes and based on it, to propose proceses improvements or adoption of a quality standard or model. This paper presents a web tool with the aim of supporting the extraction of organizational tacit knowledge to support proceses improvement and a case study that demonstrates the feasibility of the proposed tool.

Palavras-chave : Tacit Knowledgre; Software Process Improvement; SMEs; Tacit Knowledge Extraction; Software Tool.

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