Abstract

ARAUJO, Virgínia Maria  and  COTA, Manuel Pérez. Qualitative research to evaluate Software as a Service. RISTI [online]. 2016, n.19, pp.145-157. ISSN 1646-9895.  https://doi.org/10.17013/risti.19.145-157.

Technological progress allows us to have highly flexible solutions, easily accessible with lower investment values, which leads many companies to adopt SaaS (Software as a Service) to support its business processes. Nowadays, almost all IT strategies decision makers in organizations are encouraged to consider the adoption of SaaS (Software as a Service) to support its business processes as an IT solution for the convenience benefits associated to the technology or market competition. Often the business strategies decision makers only consider the attractive incentives of SaaS and ignoring the impacts associated with new technologies. Is necessary to have a holistic view of the implications in the software development, supply, use and operation of SaaS in different types of business enterprises. This research adopts several of these risk factors, as worthy factors of SaaS impact assessment to prove its legitimacy with a quantitative and qualitative combined study.

Keywords : SaaS; Software as a Service; Paradigm; Interpretive; Methodology; Interview.

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