Abstract

CARVALHO, Ricardo Moreira de; LOPES, Pedro Faria; ALEXANDRE, Isabel  and  ALTURAS, Bráulio. Quality of the Portuguese Public Administration websites. RISTI [online]. 2016, n.20, pp.78-98. ISSN 1646-9895.  https://doi.org/10.17013/risti.20.78-98.

The impact of the lack of quality of websites from government agencies may be huge. In a market without competition and where citizens are often required to use Web channel to interact with public services, the government must ensure the quality and accessibility of its sites. This article highlights the key findings of a quality study of 130 websites of Portuguese government agencies. For this purpose, a new evaluation model was used, which was developed based on the literature and law. We’ve evaluated 33 indicators, distributed by four criteria: content, accessibility, usability and efficiency. This is the first study of its kind using usability and efficiency as criteria of quality. We found many gaps, critical errors and non compliances. Proposals are made to implement improvements and mechanisms to ensure compliance with these quality requirements.

Keywords : Quality; Usability; Accessibility; Electronic Public Administration; Audit.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf )