Resumo

MORALES, Gabriela Sánchez; MEZURA-GODOY, Carmen; FLORES, Itzel Alessandra Reyes  e  BENITEZ-GUERRERO, Edgard. Usability evaluation of collaborative applications with multimodal user interface. RISTI [online]. 2018, n.26, pp.68-82. ISSN 1646-9895.  https://doi.org/10.17013/risti.26.68-82.

Collaborative applications (CA) can be evaluated from several dimensions: group context, usability, collaboration and cultural impact. Usability in CA is measured in terms of efficiency, effectiveness and satisfaction, in which a group of users can achieve common objectives and goals. In order to evaluate groupware usability, several methods and evaluation heuristics have been proposed, they can be applied in the different phases of the development of an AC. In this paper, we present a proposal for usability evaluation for collaborative applications with multimodal user interfaces applied to the four elements of a CA: communication, collaboration, coordination and regulation. The proposal contemplates the evaluation in three stages: planning, execution and analysis and report. The evaluation proposal was applied to an AC with multimodal interface that allows the elaboration of flow diagrams

Palavras-chave : Usability; evaluation; multimodal; collaborative applications.

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