Abstract

BARBOSA, Guilherme Correa et al. User satisfaction with Psychosocial Care Center for alcohol and other drugs. Revista Portuguesa de Enfermagem de Saúde Mental [online]. 2015, n.14, pp.31-37. ISSN 1647-2160.  https://doi.org/10.19131/rpesm.0103.

This cross-sectional descriptive and exploratory study aimed to evaluate the satisfaction of users of a Psychosocial Care Center on Alcohol and Other Drugs. 25 subjects were interviewed in a country side city in the state of São Paulo. Data were collected from May to July 2013 using the Patient Satisfaction Scale with Mental Health Services. Most users were male (68%) with a mean age of 43 years, unmarried (48%), with incomplete primary education (40%), currently employed (36%), 76% have their own income. The results show that most users were satisfied regarding the following aspects: competence and understanding of the health team about the user's problems; care received; embracement by the health team; and regarding physical conditions and comfort of CAPSad. It was observed the importance of this service to users, being fundamental to the treatment of this demand.

Keywords : Evaluation; Mental health services; Mental health.

        · abstract in Portuguese | Spanish     · text in Portuguese     · Portuguese ( pdf )