Resumen

VIEIRA, Gisele de Lacerda Chaves. Satisfaction and workload among nursing technicians in psychiatric hospitals. Revista Portuguesa de Enfermagem de Saúde Mental [online]. 2017, n.17, pp.43-49. ISSN 1647-2160.  https://doi.org/10.19131/rpesm.0182.

BACKGROUND: Situations experienced by nursing technicians in psychiatric institutions can generate overload and dissatisfaction related to work. These, in turn, affect the quality of services provided to the population. AIMS: To characterize the sociodemographic profile of nursing technicians who work in psychiatric hospitals, identify levels of satisfaction and burden related to work and the relation between these scales. METHODS: Cross-sectional study with 103 nursing technicians of two psychiatric hospitals. For data collection was used sociodemographic and occupational questionnaire and the SATIS-BR and IMPACTO-BR scales. Averages, percentiles and frequencies were calculated. The relationship between the two scales was verified using the Spearman correlation coefficient. RESULTS: Was recorded global mean score of 3.1 for satisfaction scale and 2.2 for overhead work-related. The lowest levels of satisfaction were related to the opportunity to participate in the service (2.8) and working conditions (2.7). As for the workload, the highest score was found for the repercussions on the functioning of the team (2.5). Overloading related to work and the satisfaction of professionals showed a statistically significant relationship between most dimensions evaluated. CONCLUSION: Considering the influence of the overload of work and professional satisfaction levels on disease processes highlights the importance of improving the working conditions of nursing technicians.

Palabras clave : Psychiatric nursing; Occupational health; Hospitals, psychiatric; Job satisfaction.

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