Abstract

SANTOS, Cleovânia Fontenele dos  and  FRANCO, Jadson. Avaliação do serviço de atenção domiciliar em Maranguape - Ceará: um olhar na perspetiva dos usuários, profissionais e gestores do serviço. RILP [online]. 2018, vol.34, pp.187-207.  Epub July 29, 2021. ISSN 2182-4452.  https://doi.org/10.31492/2184-2043.rilp2018.34/pp.187-207.

This article aimed to evaluate the home care service of the municipality of Maranguape through the perception of users, professionals and managers of the service. A descriptive study of a qualitative approach, with data collection in the months of November and December of 2016 was performed, with a semi-structured instrument and individual interviews. The chosen method of analysis was the content of the discourse, classified by categories. Home care service is seen as a different and expanded form of care; with effective practices of integral attention. User embracement analysis of the service pointed out that the first contact should have a qualified listening. It is noted that financing is a critical point for the execution of quality service and the deficiency in the structure makes it difficult to guarantee access. The perception of the home as a health recovery space facilitates the bonds and co-responsibilities. It is recommended that professionals and managers seek appropriate tools to incorporate new techniques.

Keywords : health care; humanization; home care.

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