Resumo

LOBO, Rui  e  SILVA, Eurico. Telephone consultation in seven steps. Rev Port Med Geral Fam [online]. 2020, vol.36, n.6, pp.524-530.  Epub 01-Dez-2020. ISSN 2182-5173.  https://doi.org/10.32385/rpmgf.v36i6.12902.

Worldwide, the practice of telemedicine is growing exponentially and there is a good level of evidence that these telephone consultations when used in the appropriate situations and adequate to our goals, provide high patient satisfaction and clinical efficacy. Among other advantages, telephone consultations increase the accessibility of users and reduce the costs and inconveniences of having to physically go to the health center. Until recently, there was little experience in primary health care in Portugal in the use of this type of consultation and there are still some limitations associated with this practice. The authors suggest some strategies, such as structuring the telephone consultation in seven steps, here discussed, and the optimization of clinical records, are some of the important tools to increase their effectiveness and to maximize the work time of health professionals involved, making these a good complement to the traditional consultations.

Palavras-chave : Telephone consultation; Family practice; Training..

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