Abstract

LUKOSEVICIUTE, Goda  and  PEREIRA, Luís Nobre. Tourists' perceptions of beach quality improvement during the off-peak season: a segmentation approach. TMStudies [online]. 2021, vol.17, n.2, pp.17-28.  Epub June 30, 2021. ISSN 2182-8458.  https://doi.org/10.18089/tms.2021.170202.

Recently coastal tourism has increased rapidly and has negatively affected environmental, social and cultural sustainability. The Algarve is the main sun-and-sea tourism destination in Portugal, with a large number of beautiful beaches. Due to negative tourism impacts and climate change, coastal tourism management tools need to be assessed and implemented. Most beach areas have the dual mandate of conserving coastal natural resources and providing opportunities for recreation and tourism. This paper aims to identify off-peak season beach users' profiles and to segment them according to their priorities for sustainable beach management in the face of climate change and seasonality balance. Four beaches with different types were chosen in the municipality of Albufeira as case studies: an urban, a rural, a resort and a remote beach. A cluster analysis was applied to data collected through a survey applied to 200 tourists through face-to-face interviews. The survey aimed to measure beach visitors' opinion about beach environment and services, as well as about the importance of 25 quality beach attributes. The cluster analyses generated three segments of beach users with the following profiles: comfort and food lovers, young and active environmentalists and sustainable minimalists. The results provide valuable information and insights for both academics and beach managers, who can adjust their management tasks to suit market segments and their preferences, fulfilling emerging environmental policies.

Keywords : Segmentation; sustainable beach management; beach users' perception; beach quality.

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