Resumo

UNGUREN, Engin  e  ARSLAN, Serdar. How Does COVID-19 Fear Affect Job Insecurity and Stress for Hospitality Employees? A Moderated Mediation Model for Age and Financial Status. TMStudies [online]. 2022, vol.18, n.3, pp.7-20.  Epub 30-Set-2022. ISSN 2182-8458.  https://doi.org/10.18089/tms.2022.180301.

This study aims to understand the integrated effect of COVID-19 fear, age, financial situation, and job insecurity on the perceived stress of employees of five-star hotels during the COVID-19 pandemic by proposing a moderated mediation model. A survey was administered to 631 hotel employees working in 22 different five-star hotels in Alanya, Turkey. Moderator, mediation, and moderated mediation relationships were tested with the SPSS macro PROCESS. It was found that COVID-19 fear has both direct and interactive effects on stress and job insecurity, and the indirect effect of COVID-19 fear on stress through job insecurity varies according to the age of the employees and their financial status. The results, which contribute to a better understanding of the effects of COVID-19 on hospitality employees, point out the importance of financial support (organisational and governmental) and transparent communication between the management and employees in times of crisis, such as the COVID-19 pandemic. It is also suggested that hotels should review their unpaid leave policies. The limitations of the study are discussed at the end.

Palavras-chave : COVID-19; job insecurity; stress; hotel employees; moderated mediation.

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