Abstract

OLIVEIRA, Vítor Pinho; QUEIROS, Lara; GOMES, Paulo Pereira  and  MONTEIRO, Micaela Seemann. COVID-19 and Healthcare Digital Transformation: “A Mentos in a Diet Coke”. Gaz Med [online]. 2020, vol.7, n.2, pp.124-131.  Epub June 24, 2021. ISSN 2183-8135.  https://doi.org/10.29315/gm.v7i2.355.

COVID-19 pandemic caused unprecedented changes in society. Technological innovation enhanced pandemic crisis approach by improving detection, monitoring and mitigation of infection’s impact. Simultaneously, compliance with healthcare authorities’ guidelines challenged conventional patient-physician relationship, fostering the transition to a new digital paradigma of healthcare by the implementation of telehealth solutions (teleconsultation). In this essay, we analyze the impact of technological innovation in addressing COVID-19 crisis, its impact on the digital transformation of CUF healthcare and we envision a future vision of our customer’s journey, aware that the opportunity triggered by this crisis for this transformation will allow clinical efficiency and quality gains, by a new technological architecture that promotes a preventive, predictive and personalized medicine.

Keywords : COVID-19; Delivery of Health Care; Pandemics; Remote Consultation; Telemedicine.

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