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Revista de Investigação & Inovação em Saúde
versão impressa ISSN 2184-1578versão On-line ISSN 2184-3791
Resumo
SOUSA, Liliana et al. Emotional intelligence of nurses in the approach to critical patients: qualitative study. RIIS [online]. 2020, vol.3, n.2, pp.39-48. Epub 31-Dez-2020. ISSN 2184-1578. https://doi.org/10.37914/riis.v3i2.97.
Background:
emotional intelligence (EI) is the individual's ability to identify emotions, manage and understand is own emotions and self-motivate in awkward and conflict situations. It reflects the professional's attitudes and behaviors in different contexts, impacting the quality of their performance.
Objectives:
to describe the IE of expert nurses in the critical care area and to identify the behavioral strategies used by nurses to approach the critically ill patient.
Methodology:
qualitative, descriptive and exploratory study. Data collection was performed using the focus group with 8 expert nurses in the critical care area.
Results:
there are 6 categories related to nurses IE in the area of critical patient care: professionalism, interpersonal relations, service organization, emotions sharing, work management and emotional self-control.
Conclusion:
the strategies identified were sharing emotions among peers, managing time to discuss existing situations during working hours, capacity of emotional self- control, adaptability to the environment and the way to establish relationships with the client.
Palavras-chave : emotional intelligence; nurses; critical care.