<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0873-3015</journal-id>
<journal-title><![CDATA[Millenium - Journal of Education, Technologies, and Health]]></journal-title>
<abbrev-journal-title><![CDATA[Mill]]></abbrev-journal-title>
<issn>0873-3015</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico de Viseu (IPV)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0873-30152020000600045</article-id>
<article-id pub-id-type="doi">10.29352/mill0207e.05.00366</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Satisfação com a assistência na consulta em pessoas com artrite reumatóide]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction with consultation assistance in people with rheumatoid arthritis]]></article-title>
<article-title xml:lang="es"><![CDATA[Satisfacción con la asistencia de consulta en personas con artritis reumatoide]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ribeiro]]></surname>
<given-names><![CDATA[Ana Almeida]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Balula]]></surname>
<given-names><![CDATA[Telma]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ribeiro]]></surname>
<given-names><![CDATA[Ana Rosa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mota]]></surname>
<given-names><![CDATA[Mauro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Monteiro]]></surname>
<given-names><![CDATA[Mariana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cunha]]></surname>
<given-names><![CDATA[Madalena]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Henriques]]></surname>
<given-names><![CDATA[Maria Adriana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade de Lisboa Escola Superior de Enfermagem de Lisboa Unidade de Investigação &amp; Desenvolvimento em Enfermagem]]></institution>
<addr-line><![CDATA[Lisboa ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Instituto Politécnico de Viseu Escola Superior de Saúde de Viseu ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Instituto de Ciências Biomédicas Abel Salazar  ]]></institution>
<addr-line><![CDATA[Porto ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Santa Casa da Misericórdia  ]]></institution>
<addr-line><![CDATA[Seia ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Instituto Politécnico de Viseu Escola Superior de Saúde ]]></institution>
<addr-line><![CDATA[Viseu ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Escola Superior de Enfermagem de Lisboa Unidade de Investigação &amp; Desenvolvimento em Enfermagem ]]></institution>
<addr-line><![CDATA[Lisboa ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2020</year>
</pub-date>
<numero>esp7</numero>
<fpage>45</fpage>
<lpage>54</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S0873-30152020000600045&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S0873-30152020000600045&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S0873-30152020000600045&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Introdução:  A Artrite Reumatóide (AR) é uma doença inflamatória, autoimune, crónica e progressiva, que afeta a qualidade de vida destes doentes levando à necessidade de um adequado acompanhamento de saúde. A avaliação da satisfação do utente permitirá identificar problemas que carecem da implementação de intervenções de enfermagem de forma mais personalizada e ajustada.  Objetivos:  Avaliar o nível de satisfação da pessoa com AR com a assistência na consulta de ambulatório.  Métodos:  Estudo descritivo analítico-correlacional, transversal, com uma amostra de 139 pessoas com Artrite Reumatóide, seguidos na consulta de ambulatório de reumatologia de um hospital da região Centro de Portugal. Foi aplicado um questionário sociodemográfico e a escala de Satisfação do Centro Hospitalar Tondela Viseu (CHTV).  Resultados:  79,86% da amostra é do sexo feminino, com uma média de idades de 63.05 anos. Apurou-se que em diversos parâmetros, os utentes com AR apresentaram percentagem de respostas positivas, atingindo valores elevados de satisfação (100%). 28,8% dos inquiridos pontuou com insatisfação na questão &#8220;Tempo de Espera&#8221;. A satisfação do utente é influenciada pelas habilitações académicas, constatando que maior nível de satisfação se associa ao maior grau de escolaridade. Verificou-se relação estatisticamente significativa entre as Habilitações Literárias e a satisfação na consulta de reumatologia em dois parâmetros.  Conclusão:  Na sua globalidade os utentes demonstraram-se satisfeitos com os cuidados que lhe foram prestados, devendo, contudo intervir e alterar o paradigma &#8220;tempo de espera&#8221;, adotando formas de organização e gestão dinâmicas, adaptáveis às idiossincrasias das pessoas com AR.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction:  Rheumatoid Arthritis (RA) is an inflammatory, autoimmune, chronic and progressive disease that affects the quality of life of these patients, leading to the need for adequate health monitoring. The evaluation of user satisfaction will allow the identification of problems that require the implementation of nursing interventions in a more personalized and adjusted way.  Objectives:  Assess the level of satisfaction of the person with RA with the assistance in the outpatient consultation  Methods:  Descriptive analytical-correlational, cross-sectional study, with a sample of 139 people with Rheumatoid Arthritis, followed up at the rheumatology outpatient clinic of a hospital in the Central Region of Portugal. A sociodemographic questionnaire and the Tondela-Viseu Hospital Center (CHTV) Satisfaction scale were applied.  Results:  79.86% of the sample is female, with an average age of 63.05 years. It was found that in several parameters, users with RA presented a percentage of positive responses, reaching high levels of satisfaction (100%). 28.8% of respondents scored with dissatisfaction in the question "Waiting Time". User satisfaction is influenced by academic qualifications, realizing that a higher level of satisfaction is associated with a higher level of education. There was a statistically significant relationship between educational qualifications and satisfaction in the rheumatology consultation in two parameters.  Conclusion:  Overall, users were satisfied with the care they were given, however, there must be an intervention and change of the &#8220;waiting time&#8221; paradigm, adopting dynamic forms of organization and management, adaptable to the idiosyncrasies of people with RA.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  La artritis reumatoide (AR) es una enfermedad inflamatoria, autoinmune, crónica y progresiva que afecta la calidad de vida de estos pacientes, por lo que es necesario un adecuado seguimiento de la salud. La evaluación de la satisfacción del usuario permitirá identificar problemas que requieran la implementación de intervenciones de enfermería de forma más personalizada y ajustada.  Objetivos:  Valorar el nivel de satisfacción de la persona con AR con la asistencia en la consulta externa.  Métodos:  Estudio descriptivo, analítico-correlacional, transversal, con una muestra de 139 personas con Artritis Reumatoide, seguidas en la consulta externa de reumatología de un hospital de la región Centro de Portugal. Se aplicó un cuestionario sociodemográfico y la escala de satisfacción del Centro Hospitalario Tondela-Viseu (CHTV).  Resultados:  79,86% de la muestra son mujeres, con una edad media de 63,05 años. Se encontró que en varios parámetros, los usuarios con AR presentaron un porcentaje de respuestas positivas, alcanzando altos niveles de satisfacción (100%). 28,8% de los encuestados calificaron con insatisfacción en la pregunta "Tiempo de espera". La satisfacción del usuario está influenciada por las calificaciones académicas, al darse cuenta de que un mayor nivel de satisfacción se asocia con un mayor nivel de educación. Existió relación estadísticamente significativa entre titulación educativa y satisfacción en la consulta de reumatología en dos parámetros.  Conclusión:  En general, los usuarios se mostraron satisfechos con la atención recibida, sin embargo, deben intervenir y cambiar el paradigma del &#8220;tiempo de espera&#8221;, adoptando formas dinámicas de organización y gestión, adaptables a las idiosincrasias de las personas con AR.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[artrite reumatoide]]></kwd>
<kwd lng="pt"><![CDATA[assistência ambulatorial]]></kwd>
<kwd lng="pt"><![CDATA[satisfação do paciente]]></kwd>
<kwd lng="en"><![CDATA[rheumatoid arthritis]]></kwd>
<kwd lng="en"><![CDATA[ambulatory assistance]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="es"><![CDATA[artritis reumatoide]]></kwd>
<kwd lng="es"><![CDATA[asistencia ambulatoria]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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