<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0873-3015</journal-id>
<journal-title><![CDATA[Millenium - Journal of Education, Technologies, and Health]]></journal-title>
<abbrev-journal-title><![CDATA[Mill]]></abbrev-journal-title>
<issn>0873-3015</issn>
<publisher>
<publisher-name><![CDATA[Instituto Politécnico de Viseu (IPV)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0873-30152024000200211</article-id>
<article-id pub-id-type="doi">10.29352/mill0214e.31688</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Estratégias dos enfermeiros na comunicação com familiares de pessoas em processo de doação de órgãos: revisão sistemática]]></article-title>
<article-title xml:lang="en"><![CDATA[Nurses' strategies in the communication with family members of people in the process of organ donation: systematic review]]></article-title>
<article-title xml:lang="es"><![CDATA[Estrategias de enfermería en la comunicación con familiares de personas en proceso de donación de órganos: revisión sistemática]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Oliveira]]></surname>
<given-names><![CDATA[Andreia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Coelho]]></surname>
<given-names><![CDATA[Patrícia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Católica Portuguesa Escola de Enfermagem do Instituto de Ciências da Saúde ]]></institution>
<addr-line><![CDATA[Porto ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Hospital de Braga  ]]></institution>
<addr-line><![CDATA[Braga ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<numero>esp14</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S0873-30152024000200211&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S0873-30152024000200211&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S0873-30152024000200211&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Introdução:  A doação de órgãos é um processo complexo, que inclui os familiares como recetores dos cuidados. Este desafio exige aos enfermeiros habilidades e competências que otimizem a sua intervenção. Uma das soluções parece residir na melhoria da qualidade e efetividade da comunicação entre os profissionais e as famílias.  Objetivo: Identificar as estratégias utilizadas pelos enfermeiros na comunicação com os familiares de pessoas em processo de doação de órgãos, com vista a uma comunicação mais efetiva.  Métodos:  Revisão sistemática da Literatura. A pesquisa foi realizada entre os meses de dezembro de 2022 e fevereiro de 2023, nas bases de dados Scopus, Web of Science, PubMed e B-ON, sustentada na questão de investigação &#8220;Quais as estratégias utilizadas pelos enfermeiros, na comunicação com os familiares de pessoas em processo de doação de órgãos?&#8221;. O processo de pesquisa e seleção foi documentado com recurso à metodologia Prisma, por dois revisores independentes.  Resultados:  Obtiveram-se sete artigos para revisão. As Estratégias Comunicacionais surgem como resposta a uma comunicação e abordagem eficaz às famílias de pessoas em processo de doação de órgãos.  Conclusão:  Os enfermeiros devem privilegiar a continuidade e periodicidade no contato com as famílias. A partilha deve ser empática, honesta, sincera e transparente, conferindo segurança e confiança à relação terapêutica, e possibilitando um maior envolvimento. Devem ainda, consciencializar-se da multidimensionalidade da comunicação, procurando um equilíbrio e adequação de todos os elementos, como são exemplo a linguagem verbal e corporal.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction: Organ donation is a complex process that includes family members as recipients of care. This challenge requires nurses to have the skills and competences to optimize their intervention. One of the solutions seems to lie in improving the quality and effectiveness of communication between professionals and families.  Objective:  To identify the strategies used by nurses in communicating with the relatives of people undergoing organ donation, with a view to more effective communication.  Methods:  Systematic literature review. The search was carried out between December 2022 and February 2023 in the Scopus, Web of Science, PubMed, and B-ON databases, based on the research question "What strategies do nurses use when communicating with the relatives of people undergoing organ donation?". The search and selection process were documented using the Prisma methodology by two independent reviewers.  Results:  Seven articles were retrieved for review. Communication Strategies emerge as a response to effective communication and approach to the families of people undergoing organ donation.  Conclusion:  Nurses should prioritize continuity and regularity in their contact with families. Sharing should be empathetic, honest, sincere, and transparent, giving security and trust to the therapeutic relationship and enabling greater involvement. They should also be aware of the multidimensionality of communication, seeking a balance and adequacy of all elements, such as verbal and body language.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  La donación de órganos es un proceso complejo que incluye a los familiares como receptores de los cuidados. Este reto exige que las enfermeras dispongan de las habilidades y competencias necesarias para optimizar su intervención. Una de las soluciones parece estar en mejorar la calidad y eficacia de la comunicación entre profesionales y familiares.  Objetivo:  Identificar las estrategias utilizadas por las enfermeras en la comunicación con los familiares de las personas sometidas a donación de órganos, con vistas a una comunicación más eficaz.  Métodos:  Revisión sistemática de la literatura. La búsqueda se realizó entre diciembre de 2022 y febrero de 2023 en las bases de datos Scopus, Web of Science, PubMed y B-ON, a partir de la pregunta de investigación "¿Qué estrategias utilizan los profesionales de enfermería en la comunicación con los familiares de personas en proceso de donación de órganos?". El proceso de búsqueda y selección fue documentado mediante la metodología Prisma por dos revisores independientes.  Resultados:  Se obtuvieron siete artículos para revisión. Surgen Estrategias de Comunicación como respuesta a una comunicación y aproximación eficaz a las familias de las personas sometidas a donación de órganos.  Conclusión:  Los enfermeros deben priorizar la continuidad y regularidad en su contacto con las familias. La comunicación debe ser empática, honesta, sincera y transparente, dando seguridad y confianza a la relación terapéutica y permitiendo una mayor implicación. También deben ser conscientes de la multidimensionalidad de la comunicación, buscando el equilibrio y la adecuación de todos los elementos, como el lenguaje verbal y corporal.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[enfermeiros]]></kwd>
<kwd lng="pt"><![CDATA[doação de órgãos]]></kwd>
<kwd lng="pt"><![CDATA[estratégias]]></kwd>
<kwd lng="pt"><![CDATA[comunicação]]></kwd>
<kwd lng="pt"><![CDATA[familiares]]></kwd>
<kwd lng="en"><![CDATA[nurses]]></kwd>
<kwd lng="en"><![CDATA[organ donation]]></kwd>
<kwd lng="en"><![CDATA[strategies]]></kwd>
<kwd lng="en"><![CDATA[communication]]></kwd>
<kwd lng="en"><![CDATA[relatives]]></kwd>
<kwd lng="es"><![CDATA[enfermeros]]></kwd>
<kwd lng="es"><![CDATA[donación de órganos]]></kwd>
<kwd lng="es"><![CDATA[estrategias]]></kwd>
<kwd lng="es"><![CDATA[comunicación]]></kwd>
<kwd lng="es"><![CDATA[familiares]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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