Maria José Chambel2
Luís Sousa3
Resumo: Neste trabalho, analisámos a aceitação da mudança no sector da saúde por parte dos enfermeiros. Este estudo procurou integrar a perspectiva que considera a interpretação das razões da mudança (Rousseau & Tijoriwala, 1999; Shapiro, Buttner & Burry, 1994) e aquela que considera a ruptura no cumprimento das obrigações da organização (Robinson, 1996) como cruciais para explicar a aceitação da mudança por parte dos empregados. Salientámos a importância dessa aceitação, analisando a sua influência no desempenho e Comportamentos de Cidadania Organizacional (CCO) dos empregados.
Com uma amostra de 467 enfermeiros de diferentes hospitais da região de Lisboa, verificámos que a aceitação desta mudança hospitalar, com repercussões nas práticas de gestão dos recursos humanos, era não só influenciada pelas razões comunicadas pela hierarquia, mas também pela percepção do cumprimento das obrigações por parte do hospital durante este processo. No entanto, não se verificou o efeito pressuposto de moderação do cumprimento das obrigações sobre a relação entre o tipo de razão e sua aceitação. Além disso, verificou‑se que a aceitação desta mudança por parte dos enfermeiros era uma variável com influência nos seus comportamentos de cidadania organizacional (avaliados pela chefia directa).
Palavras‑chave: Mudança Organizacional, Aceitação da Mudança, Contrato Psicologico, Desempenho, Comportamentos de Cidadania Organizacional e Enfermeiros.
Change acceptance and nurses’ performance: The importance of obligations fulfillment by hospital
]]> Abstract: With this work, one has explored the reasons acceptance of the changes that had occurred in the healthcare sector, as far as the influence of this acceptance in nurses’ performance and Organizational Citizenship Behavior (OCB) is concerned. This study, intended to integrate the perspective that considers the interpretation of the reasons of change (Rousseau & Tijoriwala, 1999; Shapiro, Buttner & Burry, 1994) and the perspective that considers the breach in the organization’s obligation fulfilment (Robinson, 1996) as crucial to explain the acceptance of the change by the employees.With a sample of 467 nurses from different hospitals in the Lisbon area the data analysis, it was verified that the acceptance of the Organizational changing with practical repercussions in the human resource management, was not only influenced by the reasons communicate from leaders, but also by the perceived fulfilment of the hospital obligations. However, one did not verify the interaction effects of obligations’ fulfilment between the sort of reason and its acceptance. In addition, it was verified that the acceptance of this change by nurses was a variable with influence in the Organizational Citizenship Behavior.
Key‑words: Organizational Change, Change Acceptance, Psychological Contract, Performance, Organizational Citizenship Behavior and Nurses.
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1 A correspondência relativa a este artigo deverá ser endereçada a Maria José Chambel, Faculdade de Psicologia e Ciências da Educação, Universidade de Lisboa, Alameda da Universidade, 1649‑013 Lisboa, Portugal, e‑mail: mjchambel@fpce.ul.pt
2 Faculdade de Psicologia e de Ciências da Educação, Universidade de Lisboa.
3 Instituto de Superior de Ciências do Trabalho e da Empresa. Hospital de Curry Cabral, Lisboa.
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