Nuno Pina Gonçalves[1], Cláudio Miguel Sapateiro1
nuno.pina@estsetubal.ips.pt, csapateiro@est.ips.pt
(recebido em 5 de Abril de 2008; aceite em 29 de Abril de 2008)
Resumo. O desenvolvimento e implementação de Sistemas de Informação (SI) colocam às organizações importantes desafios. Além de questões tecnologicas de interoperabilidade entre múltiplos sistemas e integração com sistemas legados, os procedimentos organizacionais incluem frequentemente muitas práticas não formalizadas que tornam o levantamento de requisitos e a fase de desenho extremamente difícil, conduzindo muitas vezes às excepções nos fluxos dos processos de negócio. Neste trabalho são apresentadas as principais motivações e desafios para o desenvolvimento e implementação de SI. É apresentado um caso de estudo relativo à implmentação de um SI numa instituição de ensino superior portuguesa. É tambem abordada a temática das novas perspectivas na mitigação dos efeitos das excepções nos fluxos dos processos de negócio.
Palavras-chave: sistemas de informação, excepções em fluxos de trabalho, adaptação mútua.
]]> Abstract. The development and implementation of Information Systems (IS) raises important challenges to organizations. Beyond technological issues related with interoperability and legacy systems integration, the organizational procedures frequently include many informal practices that lead to a poor requirements elicitation difficulting the design phase which typically lead to exceptions in business processes workflows. In this work the main motivations and challenges for the development and implementation of IS are presented. A case study describing an IS implementation in a Portuguese superior education institution is reported. It is also discussed the new perspectives regarding the mitigation of the effect of business processes exceptions in the business processes workflows.
Keywords: information systems, workflow exceptions, mutual adaptation.
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[1] Systems and Informatics Department, Superior School of Technology of Polytechnic Institute of Setúbal; Campus do IPS, Estefanilha ; 2910-761 - Setúbal, Portugal
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