<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1646-107X</journal-id>
<journal-title><![CDATA[Motricidade]]></journal-title>
<abbrev-journal-title><![CDATA[Motri.]]></abbrev-journal-title>
<issn>1646-107X</issn>
<publisher>
<publisher-name><![CDATA[Edições Desafio Singular]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1646-107X2021000200140</article-id>
<article-id pub-id-type="doi">10.6063/motricidade.20570</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Determinantes da satisfação e comportamento positivo de clientes em academias fitness]]></article-title>
<article-title xml:lang="en"><![CDATA[Determinants of satisfaction and positive behavior of clients at fitness center]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Miranda]]></surname>
<given-names><![CDATA[Yves de Holanda Batista de]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Barros Filho]]></surname>
<given-names><![CDATA[Marcos Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Silva]]></surname>
<given-names><![CDATA[Victor Henrique Rodrigues]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pedroso]]></surname>
<given-names><![CDATA[Carlos Augusto Mulatinho de Queiroz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sarmento]]></surname>
<given-names><![CDATA[José Pedro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade de Pernambuco Grupo de Pesquisa em Esporte e Gestão ]]></institution>
<addr-line><![CDATA[Recife PE]]></addr-line>
<country>Brasil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade do Porto  ]]></institution>
<addr-line><![CDATA[Porto ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>17</volume>
<numero>2</numero>
<fpage>140</fpage>
<lpage>147</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S1646-107X2021000200140&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S1646-107X2021000200140&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S1646-107X2021000200140&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO O objetivo da presente investigação foi analisar a relação preditiva da qualidade dos serviços e percepção do preço sobre a satisfação e o comportamento positivo de clientes de academia de fitness na cidade do Recife, Pernambuco, Brasil. A amostra foi constituída por 385 indivíduos que se identificaram como clientes de Academias. O instrumento utilizado foi um questionário adaptado, multidimensional, composto por um total de trinta e seis itens, aplicado presencialmente dentro das academias. Os dados foram analisados a partir de uma análise de equações estruturais em duas etapas (two-step), no software estatístico AMOS 24.0. A análise do modelo de medida, após um processo de refinamento, indicou um bom ajustamento aos dados. No modelo estrutural, os serviços impactaram positivamente tanto na satisfação quanto no comportamento positivo, enquanto a percepção do preço impactou negativamente no comportamento. Portanto, conclui-se que prestar um serviço de qualidade é um aspecto essencial na aquisição de clientes satisfeitos, que consequentemente irão se comportar de maneira positiva, ao recomendar, renovar a matrícula e comprar novos produtos da academia.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The aim of the present investigation was to analyze the predictive relationship of service quality and price perception on the satisfaction and positive behavior of fitness center clients in the city of Recife, Pernambuco, Brazil. The sample consisted of 385 individuals who identified themselves as clients of a fitness center. The instrument used was an adapted, multidimensional questionnaire, consisting of a total of thirty-six items, applied face-to-face in the fitness center. The data were analyzed through a two-step structural equation modeling in AMOS 24.0. The analysis of the measurement model, after a refinement process, indicated a good adjustment to the data. In the structural model, services had a positive impact on both satisfaction and positive behavior, while price perception had a negative impact on behavior. Therefore, it is concluded that providing a service quality is an essential aspect in the acquisition of satisfied customers, who consequently will behave in a positive way when recommending, renewing the enrollment, and buying new products from the fitness center.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[marketing]]></kwd>
<kwd lng="pt"><![CDATA[comportamento do consumidor]]></kwd>
<kwd lng="pt"><![CDATA[gestão da qualidade]]></kwd>
<kwd lng="pt"><![CDATA[economia]]></kwd>
<kwd lng="en"><![CDATA[marketing]]></kwd>
<kwd lng="en"><![CDATA[consumer behavior]]></kwd>
<kwd lng="en"><![CDATA[quality management]]></kwd>
<kwd lng="en"><![CDATA[economics]]></kwd>
</kwd-group>
</article-meta>
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