<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1646-5237</journal-id>
<journal-title><![CDATA[Laboreal]]></journal-title>
<abbrev-journal-title><![CDATA[Laboreal]]></abbrev-journal-title>
<issn>1646-5237</issn>
<publisher>
<publisher-name><![CDATA[Universidade do Porto – Faculdade de Psicologia e de Ciências da Educação]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1646-52372021000100006</article-id>
<article-id pub-id-type="doi">10.4000/laboreal.17768</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Ergologia e Broadcasting: análise do trabalho de manutenção e suporte em televisão]]></article-title>
<article-title xml:lang="es"><![CDATA[Ergología y Radiodifusión: análisis del trabajo de mantenimiento y soporte en televisión]]></article-title>
<article-title xml:lang="fr"><![CDATA[Ergologie et Broadcasting: analyse des travaux de maintenance et support à la télévision]]></article-title>
<article-title xml:lang="en"><![CDATA[Ergology and Broadcasting: analysis of the maintenance and support work on television]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cançado-Andrade]]></surname>
<given-names><![CDATA[Raquel Figueira Lopes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Castro]]></surname>
<given-names><![CDATA[Alexandre de Carvalho]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Rio de Janeiro  ]]></institution>
<addr-line><![CDATA[Rio de Janeiro ]]></addr-line>
</aff>
<aff id="Af2">
<institution><![CDATA[,Rio de Janeiro  ]]></institution>
<addr-line><![CDATA[Rio de Janeiro ]]></addr-line>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>17</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S1646-52372021000100006&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S1646-52372021000100006&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S1646-52372021000100006&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O Broadcasting designa, em termos gerais, a produção e transmissão de conteúdo jornalístico, educativo e de entretenimento em meios de comunicação de massa. Nesse cenário, o trabalho em Manutenção e Suporte (MeS), para os sistemas que suportam e compõem toda a estrutura em Broadcast, é dos mais complexos, o que suscitou o objetivo de analisar a atividade desses trabalhadores de manutenção, responsáveis pelo suporte à produção e transmissão em Broadcast no Brasil. Fundamentado numa perspectiva ergológica e bakhtiniana, o formato metodológico de entrevistas semiestruturadas permitiu o registro e a análise das falas dos próprios trabalhadores, mediante o uso de uma sala virtual. Os resultados da pesquisa mostraram uma atividade de trabalho eivada de disputas laborais entre equipes e pressão permanente por disponibilidade integral e resultados imediatos.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen La radiodifusión se refiere, en términos generales, a la producción y transmisión de contenidos periodísticos, educativos y de entretenimiento en los medios de comunicación social. En este escenario, el trabajo de Mantenimiento y Soporte (MeS) de los sistemas que soportan y componen toda la estructura en emisión, es uno de los más complejos, lo que planteó el objetivo de analizar la actividad de estos trabajadores de mantenimiento, responsables del soporte de la producción y transmisión de radiodifusión en Brasil. Partiendo de una perspectiva ergológica y bakhtiniana, el formato metodológico de entrevistas semiestructuradas permitió la grabación y análisis de los discursos de los propios trabajadores, mediante el uso de una sala virtual. Los resultados de la encuesta mostraron una actividad laboral plagada de disputas laborales entre equipos y una presión permanente por la plena disponibilidad y resultados inmediatos.]]></p></abstract>
<abstract abstract-type="short" xml:lang="fr"><p><![CDATA[Résumé Le Broadcasting désigne, en termes généraux, la production et la transmission de contenu journalistique, éducatif et de divertissement, dans des médias de masse. Dans ce scénario, le travail en Maintenance et Support (MeS), pour les systèmes qui supportent et composent l&#8221;ensemble de la structure en Broadcast, est des plus complexes - ce qui a suscité le projet d&#8221;analyser l&#8221;activité de ces agents de maintenance, responsables du support à la production et diffusion en Broadcast au Brésil. Basé sur une perspective ergologique et bakhtinienne, le format méthodologique des entretiens semi-structurés a permis l&#8221;enregistrement et l&#8221;analyse des verbalisations des travailleurs eux-mêmes, grâce à l&#8221;utilisation d&#8221;une salle virtuelle. Les résultats de l&#8221;enquête ont montré une activité de travail truffée de conflits de travail entre les équipes et une pression permanente pour une disponibilité totale et des résultats immédiats.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Broadcasting refers, in general terms, to the production and transmission of journalistic, educational and entertainment content in mass media. In this scenario, the work in Maintenance and Support (M&amp;S), for the systems that support and compose the entire structure in broadcast, is one of the most complex, which raised the objective of analyzing the activity of these maintenance workers, responsible for the production support and broadcast transmission in Brazil. Based on an ergological and Bakhtinian perspective, the methodological format of semi-structured interviews allowed the recording and analysis of the speeches of the workers themselves, using a virtual room. The survey results showed a work activity riddled with labor disputes between teams and permanent pressure for full availability and immediate results.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[manutenção]]></kwd>
<kwd lng="pt"><![CDATA[broadcasting]]></kwd>
<kwd lng="pt"><![CDATA[ergologia]]></kwd>
<kwd lng="pt"><![CDATA[televisão]]></kwd>
<kwd lng="pt"><![CDATA[análise do discurso]]></kwd>
<kwd lng="es"><![CDATA[mantenimiento]]></kwd>
<kwd lng="es"><![CDATA[radiodifusión]]></kwd>
<kwd lng="es"><![CDATA[ergología]]></kwd>
<kwd lng="es"><![CDATA[televisión]]></kwd>
<kwd lng="es"><![CDATA[análisis del discurso]]></kwd>
<kwd lng="fr"><![CDATA[maintenance]]></kwd>
<kwd lng="fr"><![CDATA[diffusion]]></kwd>
<kwd lng="fr"><![CDATA[ergologie]]></kwd>
<kwd lng="fr"><![CDATA[télévision]]></kwd>
<kwd lng="fr"><![CDATA[analyse du discours]]></kwd>
<kwd lng="en"><![CDATA[maintenance]]></kwd>
<kwd lng="en"><![CDATA[broadcasting]]></kwd>
<kwd lng="en"><![CDATA[ergology]]></kwd>
<kwd lng="en"><![CDATA[television]]></kwd>
<kwd lng="en"><![CDATA[discourse analysis]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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