1646-9895
1646-9895
S1646-98952021000200046
10.17013/risti.42.46-61
Brazil
Brazil
30
06
2021
30
06
2021
42
46
61
[
2005
17
6
6
734-49
]
[
2016
]
[
2020
40
40
73-88
]
[
2015
83-90
]
[
2018
2
]
[
2017
]
[
2018
]
[
2020
39
39
100-13
]
[
2017
50
2
2
32-9
]
[
2007
]
[
2019
4
]
[
2020
11
]
[
2005
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[
2019
1
]
[
1996
87
82-8
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Forrester
2008
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Gartner Inc.
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[
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1986
24
6
6
519-43
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[
2016
5
]
[
2000
32
4
4
1008-15
]
[
2018
2018
466-71
]
[
2009
51
7-15
]
[
2002
]
[
2014
43
1
1
136-45
]
[
Microsoft
2020
]
[
1993
]
[
1991
]
[
2018
97
205-27
]
[
2016
10
1
1
17-32
]
[
Rolus Tech
2020
]
[
Salesforce
2020
]
[
2007
6
21
]
[
2018
69
135-46
]
[
2016
]
[
2017
35
6
6
724-39
]
[
2011
15
3134-8
]