<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1647-2160</journal-id>
<journal-title><![CDATA[Revista Portuguesa de Enfermagem de Saúde Mental]]></journal-title>
<abbrev-journal-title><![CDATA[Revista Portuguesa de Enfermagem de Saúde Mental]]></abbrev-journal-title>
<issn>1647-2160</issn>
<publisher>
<publisher-name><![CDATA[Sociedade Portuguesa de Enfermagem de Saúde Mental]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1647-21602023000100022</article-id>
<article-id pub-id-type="doi">10.19131/rpesm.360</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Teletriagem de enfermagem no âmbito da saúde mental e psiquiátrica num serviço de saúde privado português]]></article-title>
<article-title xml:lang="en"><![CDATA[Nursing teletriage in the context of psychiatric and mental health in a Portuguese private healthcare service]]></article-title>
<article-title xml:lang="es"><![CDATA[Teletriaje de enfermería en el ámbito de la salud mental y psiquiátrica en un servicio de salud privado português]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Gomes]]></surname>
<given-names><![CDATA[Aramid]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
<xref ref-type="aff" rid="A a"/>
<xref ref-type="aff" rid="A3"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Leão]]></surname>
<given-names><![CDATA[André]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
<xref ref-type="aff" rid="A a"/>
<xref ref-type="aff" rid="A5"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Oliveira]]></surname>
<given-names><![CDATA[André]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ferreira]]></surname>
<given-names><![CDATA[Cláudio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Moura]]></surname>
<given-names><![CDATA[Diogo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramos]]></surname>
<given-names><![CDATA[Sílvia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Escola Superior de Saúde Santa Maria  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Hospital da LUZ Digital Serviço de Triagem Clínica LUZ24 ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Centro Hospitalar Universitário de Santo António  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Instituto de Ciências da Saúde da Universidade Católica Portuguesa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,ACES Porto Oriental  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af6">
<institution><![CDATA[,Unidade de Saúde da Ilha do Corvo  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af7">
<institution><![CDATA[,Universitat de Barcelona  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<numero>29</numero>
<fpage>22</fpage>
<lpage>36</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S1647-21602023000100022&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S1647-21602023000100022&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S1647-21602023000100022&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Introdução:  Teletriagem compreende a avaliação remota preliminar de sinais e sintomas e a orientação do cliente para o cuidado de saúde adequado (emergente, urgente ou não urgente). A LUZ24 abrange a vídeoconsulta e a teletriagem, sendo esta última efetuada exclusivamente por enfermeiros, integrando enfermeiros especialistas em Enfermagem de Saúde Mental e Psiquiátrica.  Objetivo:  Mapear os resultados da atividade em teletriagem realizada por enfermeiros da LUZ24, no âmbito da saúde mental e psiquiátrica.  Método:  Análise documental que partiu da questão: Quais são os resultados da atividade em teletriagem, realizada por enfermeiros da LUZ24, no âmbito da saúde mental e psiquiátrica. Seguiram-se as diretrizes Strengthening the Reporting of Observational Studies in Epidemiology (STROBE). Estudo desenvolvido a partir da análise da base de dados de registos clínicos eletrónicos Oracle BI Publisher relativamente às teletriagens efetuadas no período entre janeiro de 2020 e dezembro de 2021. A análise e tratamento dos dados foi efetuada com recurso à ferramenta do Microsoft Excel versão 2021, tendo sido utilizadas medidas de estatística descritiva para a caracterização da amostra e para os dados clínicos. A investigação foi aprovada pela Comissão de Investigação e Comissão de Ética Competente do Hospital da Luz.  Resultados:  Do total de 63396 teletriagens do âmbito geral, foram analisadas 1005 (1,59%) no âmbito da saúde mental. A amostra é predominantemente feminina (64,78%), com idade média de 50,41 anos. A teletriagem foi realizada com recurso a algoritmos de tomada de decisão, designados de protocolos. Foram utilizados 10 protocolos, sendo os três mais prevalentes: Ansiedade ou crise situacional (47,16%), Insónia (26,77%) e Doença mental (14,33%). A orientação para a consulta foi o encaminhamento mais prevalente (63.98%).  Conclusões:  A teletriagem realizada por enfermeiros peritos - treinados na avaliação clínica remota e com recurso a protocolos - possibilitou a avaliação de sintomatologia no âmbito da saúde mental e psiquiátrica e o encaminhamento dos clientes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Background:  Teletriage comprises the preliminary remote assessment of clinical signs and symptoms and its consequent referral to the most appropriate healthcare services (emergent, urgent or non-urgent ones). LUZ24 covers videoconsultation and teletriage, the latter one being exclusively carried out by a team of nurses also composed by specialists in Mental Health and Psychiatric Nursing.  Aim:  To measure the results of the teletriage activity performed by LUZ24 nurses in a Mental Health and Psychiatry field.  Methods:  Document analysis that emerged from the following question: What are the results of the teletriage activity performed by nurses from LUZ24 in the context of psychiatric and mental health? The Strengthening Reporting of Observational Studies in Epidemiology (STROBE) guidelines were followed. Study developed from the analysis of the Oracle BI Publisher electronic clinical records database regarding teletriages carried out between January 2020 and December 2021. The analysis and consequent treatment of the data used the Microsoft Excel tool on its version 2021, with descriptive statistical measures being applied for the characterization of the sample and for the clinical data. The research was approved by the Research Commission and the Competent Ethics Commission of Hospital da Luz.  Results:  Out of a total of 63,396 general teletriage assessments, 1,005 (1.59%) were analyzed in the scope of mental health and psychiatry. The sample is predominantly female (64.78%), with an average age of 50.41 years. The teletriage was conducted using decision-making algorithms called protocols. Ten protocols were used, with the three most prevalent being Anxiety or Situational Crisis (47.16%), Insomnia (26.77%), and Mental Illness (14.33%). Referral to consultation was the most prevalent (63.98%).  Conclusions:  The teletriage conducted by expert nurses - trained in remote clinical evaluation and using protocols - enabled the evaluation of symptomatology in the scope of mental health and psychiatric, as well as the referral of clients.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción:  El teletriaje comprende la evaluación preliminar remota de signos y síntomas y la derivación del cliente al contexto de salud más adecuado (emergente, urgente o no-urgente). LUZ24 abarca la videoconsulta y el teletriaje, siendo esta última realizada exclusivamente por enfermeros, algunos de los cuales también especialistas en Salud Mental y Psiquiátrica.  Objetivo:  Mapear los resultados de la actividad de teletriaje realizada por enfermeros de LUZ24 en el campo de la Salud Mental y Psiquiátrica.  Métodos:  Análisis documental que surge de la cuestíon: ¿Cuáles son los resultados de la actividad en teletriaje realizada por enfermeros de LUZ24 en el campo de la salud mental y psiquiátrica? Se ha utilizado el guía de Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) para el efecto. Estudio desarrollado a partir del análisis de la base de datos de registros clínicos electrónicas Oracle BI Publisher con respecto de los teletriajes realizados en el período entre enero de 2020 y diciembre de 2021. El análisis y tratamiento de los datos se realizaron con la herramienta de Microsoft Excel en su versión 2021, utilizando medidas de estadística descriptiva para la caracterización de la muestra y datos clínicos. La investigación fue aprobada por la Comisión de Investigación y la Comisión de Ética Competente del Hospital da Luz.  Resultados:  De un total de 63396 teletriajes, se analizaron 1.005 (1,59%) en el ámbito de la salud mental y psiquiátrica. La muestra es predominantemente compuesta por elementos femeninos (64,78%) con una edad media de 50,41 años. El teletriaje presupone el manejo de algoritmos de toma de decisiones, también conocidos como protocolos. Se han utilizado diez protocolos, siendo los tres más prevalentes: ansiedad o crisis situacional (47,16%), Insomnio (26,77%) y enfermedad mental (14,33%). La derivación para consulta fue la más prevalente (63,98%).  Conclusiones:  El teletriaje realizado por enfermeros expertos - capacitados en la evaluación clínica a distancia y utilizando protocolos - aseguró la evaluación de la sintomatología en el contexto de la salud mental y psiquiatría y la derivación de clientes para consultas especializadas.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Telemedicina]]></kwd>
<kwd lng="pt"><![CDATA[Teletriagem]]></kwd>
<kwd lng="pt"><![CDATA[Enfermagem Psiquiátrica]]></kwd>
<kwd lng="en"><![CDATA[Telemedicine]]></kwd>
<kwd lng="en"><![CDATA[Teletriage]]></kwd>
<kwd lng="en"><![CDATA[Psychiatric Nursing]]></kwd>
<kwd lng="es"><![CDATA[Telemedicina]]></kwd>
<kwd lng="es"><![CDATA[Teletriaje]]></kwd>
<kwd lng="es"><![CDATA[Enfermería Psiquiátrica]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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