<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582021000200041</article-id>
<article-id pub-id-type="doi">10.18089/tms.2021.170204</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[COVID 19: O catalisador para a transformação digital no sector hoteleiro?]]></article-title>
<article-title xml:lang="en"><![CDATA[COVID 19: The catalyst for digital transformation in the hospitality industry?]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[António]]></surname>
<given-names><![CDATA[Nuno]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rita]]></surname>
<given-names><![CDATA[Paulo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Nova de Lisboa NOVA Information Management School ]]></institution>
<addr-line><![CDATA[Lisbon ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>17</volume>
<numero>2</numero>
<fpage>41</fpage>
<lpage>46</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582021000200041&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582021000200041&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582021000200041&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Apesar dos benefícios relacionados com a eficiência, criação de melhores experiências para o cliente, aumento da receita e apoio na tomada de decisão, até ao aparecimento da COVID-19, a transformação digital não fazia parte dos planos estratégicos de muitos hotéis. No entanto, as boas práticas de distanciamento físico e as restrições atuaram como catalisadores e aceleraram a digitalização dos hotéis. Para avaliar o efeito da COVID-19 na transformação digital, foi administrado um questionário a 51 gestores hoteleiros para verificar se isso acontece nos hotéis portugueses e quais os processos que registam maior impacto. Os resultados mostraram que 92% dos gestores hoteleiros concordam que a COVID-19 incentivou a digitalização dos processos, sendo que a maioria considera que as reuniões online e as ferramentas de produtividade tecnológicas vieram para ficar. A digitalização dos hotéis tem o potencial de gerar ganhos altamente eficientes tanto em operações voltadas para o público quanto em operações de back-office. Este estudo destaca essas implicações e visa estimular os investigadores a estudarem o impacto prático dessas implicações na eficiência empresarial e na teoria social.  Palavras-chave:  Covid-19, crise, transformação digital, hotel, pandemia.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Despite its benefits related to efficiency, creating better customer experiences, increasing revenue, and supporting decision-making, until the outbreak of COVID-19 digital transformation was not on many hotels&#8217; strategic plans. However, like in many other industries, the COVID-19 physical distancing good practices and governments&#8217; restrictions acted as catalysts and promoted hotel digitalization. To this end, a questionnaire was administered to 51 hotel managers to verify if that happened in Portuguese hotels and what processes were most impacted. Results showed that 92% of the hotel managers agreed that COVID-19 promoted the digitalization of processes, with most organizations considering that online meetings and technology productivity tools are here to stay. Hotels&#8217; digitalization has the potential to generate high-efficiency gains both in public-facing operations and back-office operations. This study highlights these implications and intends to spur researchers to investigate the practical impact of these implications on business efficiency and social theory.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Covid-19]]></kwd>
<kwd lng="en"><![CDATA[crisis]]></kwd>
<kwd lng="en"><![CDATA[digital transformation]]></kwd>
<kwd lng="en"><![CDATA[hotels]]></kwd>
<kwd lng="en"><![CDATA[pandemics]]></kwd>
<kwd lng="pt"><![CDATA[Covid-19]]></kwd>
<kwd lng="pt"><![CDATA[crise]]></kwd>
<kwd lng="pt"><![CDATA[transformação digital]]></kwd>
<kwd lng="pt"><![CDATA[hotel]]></kwd>
<kwd lng="pt"><![CDATA[pandemia]]></kwd>
</kwd-group>
</article-meta>
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