<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582021000400007</article-id>
<article-id pub-id-type="doi">10.18089/tms.2021.170401</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Mapping information systems maturity: the case of the portuguese hospitality industry]]></article-title>
<article-title xml:lang="pt"><![CDATA[Mapeamento da maturidade dos sistemas de informação: o caso da hotelaria portuguesa]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sá]]></surname>
<given-names><![CDATA[Gustavo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[António]]></surname>
<given-names><![CDATA[Nuno]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Nova de Lisboa NOVA Information Management School ]]></institution>
<addr-line><![CDATA[Lisbon ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade do Algarve CITUR ]]></institution>
<addr-line><![CDATA[Faro ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>12</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>12</month>
<year>2021</year>
</pub-date>
<volume>17</volume>
<numero>4</numero>
<fpage>7</fpage>
<lpage>21</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582021000400007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582021000400007&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582021000400007&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A hotelaria é um mercado altamente competitivo que luta para melhorar o seu desempenho, sendo o uso de tecnologia um fator crítico para o atingir. Para compreender a perceção dos decisores sobre a influência e importância dos sistemas de informação nas suas organizações, realizamos um estudo de caso em Portugal. O objetivo foi avaliar o nível de maturidade dos sistemas de informação de hotéis independentes e pequenas redes hoteleiras, mapeando o nível de maturidade às características do hotel. Para além disso, este estudo explora os tipos de sistemas utilizados e os principais fatores, motivações e limitações dos hoteleiros para investir na maturidade dos sistemas de informação. Foram examinadas 86 empresas, representando um total de 195 hotéis. O desenho da análise foi feito seguindo o modelo Network Exploitation Capability (NEC). Verificamos que, na sua maioria, os hoteleiros consideram que suas empresas tiram mais proveito da tecnologia e dos sistemas de informação do que realmente o fazem. Os resultados enfatizam a importância do uso da tecnologia no desempenho da hotelaria e o desconhecimento que os hoteleiros possuem sobre o assunto.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Hotel information systems]]></kwd>
<kwd lng="en"><![CDATA[information systems maturity]]></kwd>
<kwd lng="en"><![CDATA[network exploitation capability]]></kwd>
<kwd lng="en"><![CDATA[hotel software]]></kwd>
<kwd lng="en"><![CDATA[hotels' performance and competitiveness]]></kwd>
<kwd lng="pt"><![CDATA[Sistemas de informação hoteleiros]]></kwd>
<kwd lng="pt"><![CDATA[maturidade de sistemas de informação]]></kwd>
<kwd lng="pt"><![CDATA[software hoteleiro]]></kwd>
<kwd lng="pt"><![CDATA[desempenho e competitividade na hotelaria]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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