<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582025000100075</article-id>
<article-id pub-id-type="doi">10.18089/tms.20250105</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Rising Workplace Threat of Presenteeism in the Hospitality Industry: Antecedents and Consequences]]></article-title>
<article-title xml:lang="pt"><![CDATA[Ameaça crescente de presenteísmo no local de trabalho na indústria hoteleira: Antecedentes e consequências]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Yikilmaz]]></surname>
<given-names><![CDATA[Ibrahim]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Surucu]]></surname>
<given-names><![CDATA[Lutfi]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Kocaeli University Faculty of Business Administration Department of Management and Organization]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Turkey</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,World Peace University Faculty of Business and Economics Department of Business Administration]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Türkiye</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2025</year>
</pub-date>
<volume>21</volume>
<numero>1</numero>
<fpage>75</fpage>
<lpage>91</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582025000100075&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582025000100075&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582025000100075&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract The quality of the relationship between customers and employees and customer satisfaction are key to sustainable performance and success in the hospitality industry. However, challenges such as heavy workloads, job insecurity, and long working hours can lead to presenteeism, in which employees come to work even when physically or mentally ill. This phenomenon jeopardises organisational performance, customer satisfaction, and individual health. Despite its numerous negative consequences, there is limited research on the concept, and the rate of presenteeism is increasing, particularly among hotel employees. This study aims to empirically examine presenteeism, its antecedents (workplace bullying and employee cynicism), and its consequences (task performance and work engagement) among 4- and 5-star hotel employees. The results revealed that workplace bullying and employee cynicism significantly increased presenteeism. Besides, presenteeism reduces work engagement and task performance. This research addresses a gap in the literature by examining how workplace dynamics affect presenteeism and its potential consequences for hotel sector employees. Additionally, it offers practical contributions by emphasising the need to increase awareness of presenteeism and providing suggestions for doing so.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo A qualidade da relação entre clientes e empregados, bem como a satisfação do cliente, são fundamentais para o desempenho sustentável e o sucesso no sector da hotelaria. No entanto, desafios como cargas de trabalho pesadas, insegurança no emprego e longas horas de trabalho podem levar ao presenteísmo, em que os empregados vão trabalhar mesmo quando estão física ou mentalmente doentes. Este fenómeno põe em risco o desempenho organizacional, a satisfação do cliente e a saúde individual. Contudo, a investigação sobre este fenómeno é limitada e a taxa de presenteísmo está a aumentar, particularmente na hotelaria. Este estudo visa examinar empiricamente o presenteísmo, os seus antecedentes e as suas consequências entre empregados de hotéis de 4 e 5 estrelas. Os resultados mostram que o assédio moral no local de trabalho e o cinismo dos trabalhadores aumentam significativamente o presenteísmo. Além disso, o presenteísmo reduz o empenho no trabalho e o desempenho das tarefas. Este estudo aborda uma lacuna ao examinar a forma como a dinâmica do local de trabalho afecta o presenteísmo e potenciais consequências. Para além disso, oferece contributos práticos, salientando a necessidade de aumentar a sensibilização para o presenteísmo e apresenta sugestões para o fazer.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Presenteeism]]></kwd>
<kwd lng="en"><![CDATA[Workplace Bullying]]></kwd>
<kwd lng="en"><![CDATA[Cynicism]]></kwd>
<kwd lng="en"><![CDATA[Task Performance]]></kwd>
<kwd lng="en"><![CDATA[Work Engagement]]></kwd>
<kwd lng="en"><![CDATA[Hospitality Industry]]></kwd>
<kwd lng="pt"><![CDATA[Presenteísmo]]></kwd>
<kwd lng="pt"><![CDATA[Assédio moral no local de trabalho]]></kwd>
<kwd lng="pt"><![CDATA[Cinismo]]></kwd>
<kwd lng="pt"><![CDATA[Desempenho de tarefas]]></kwd>
<kwd lng="pt"><![CDATA[Empenho no trabalho]]></kwd>
<kwd lng="pt"><![CDATA[Indústria hoteleira]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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