<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582025000200113</article-id>
<article-id pub-id-type="doi">10.18089/tms.20250208</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Bookings through the hotel's website: Factors influencing perceived value and customer loyalty, mediated by satisfaction]]></article-title>
<article-title xml:lang="pt"><![CDATA[Reservas através do website do hotel: Fatores que influenciam o valor percebido e a lealdade do cliente, mediados pela satisfação]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Garcia]]></surname>
<given-names><![CDATA[Gisele Magrini]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Anjos]]></surname>
<given-names><![CDATA[Sara Joana Gadotti dos]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Anjos]]></surname>
<given-names><![CDATA[Francisco Antônio Dos]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pereira]]></surname>
<given-names><![CDATA[Tércio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Añaña]]></surname>
<given-names><![CDATA[Edar Da Silva]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade do Vale do Itajaí  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal de Rio Grande  ]]></institution>
<addr-line><![CDATA[Rio Grande RS]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2025</year>
</pub-date>
<volume>21</volume>
<numero>2</numero>
<fpage>113</fpage>
<lpage>125</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582025000200113&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582025000200113&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582025000200113&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Technological progress and internet popularization enabled the emergence of new distribution channels in tourism, including direct sales by the hotels&#8217; websites. The interaction with the hotels' websites strengthens social interactivity, creating personalized and unique experiences, and improving value to customers. The study assesses whether/how the appearance and usability of the website, and the need for interaction, influence guests&#8217; perceived value, satisfaction, and loyalty, in the hotel industry. The data was scrutinized by Confirmatory Factor Analysis, to assess reliability and validity, and by Structural Equation Modelling, both using the WarpPLS algorithm. The result confirmed the influence of the need for interaction and the appearance and usability of the website on perceived value, and the last one on satisfaction, and loyalty, thus corroborating the findings of previous research; the result also confirmed the mediating effect of satisfaction on guests loyalty, which is also in line with previous results. The study is limited in that it looked at the experience on hotel websites in general, rather than specific categories. For future studies, the authors suggest comparing the model across units of different categories, or hotels specialized in specific segments.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O progresso tecnológico e a popularização da Internet possibilitaram o surgimento de novos canais de distribuição no turismo, incluindo vendas diretas pelos sites dos hotéis. A interação com os sites dos hotéis fortalece a interatividade social, criando experiências personalizadas e exclusivas e aumentando o valor para os clientes. O estudo avalia se/como a aparência e a usabilidade do site e a necessidade de interação influenciam o valor percebido, a satisfação e a fidelidade dos hóspedes no setor hoteleiro. Os dados foram examinados pela Análise Fatorial Confirmatória, para avaliar a confiabilidade e a validade, e pela Modelagem de Equações Estruturais, ambas usando o algoritmo WarpPLS. O resultado confirmou a influência da necessidade de interação e da aparência e usabilidade do site sobre o valor percebido, e a última sobre a satisfação e a fidelidade, corroborando assim as conclusões de pesquisas anteriores; o resultado também confirmou o efeito mediador da satisfação sobre a fidelidade dos hóspedes, o que também está de acordo com os resultados anteriores. O estudo é limitado, pois analisou a experiência em sites de hotéis em geral, em vez de categorias específicas. Para estudos futuros, os autores sugerem comparar o modelo em unidades de diferentes categorias ou hotéis especializados em segmentos específicos.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Website Appearance]]></kwd>
<kwd lng="en"><![CDATA[Perceived Value]]></kwd>
<kwd lng="en"><![CDATA[Need for Interaction]]></kwd>
<kwd lng="en"><![CDATA[Interactivity]]></kwd>
<kwd lng="en"><![CDATA[Satisfaction]]></kwd>
<kwd lng="en"><![CDATA[Loyalty]]></kwd>
<kwd lng="pt"><![CDATA[Aparência do Site;Valor Percebido]]></kwd>
<kwd lng="pt"><![CDATA[Necessidade de Interação]]></kwd>
<kwd lng="pt"><![CDATA[Interatividade]]></kwd>
<kwd lng="pt"><![CDATA[Satisfação]]></kwd>
<kwd lng="pt"><![CDATA[Lealdade]]></kwd>
</kwd-group>
</article-meta>
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