<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2182-8458</journal-id>
<journal-title><![CDATA[Tourism & Management Studies]]></journal-title>
<abbrev-journal-title><![CDATA[TMStudies]]></abbrev-journal-title>
<issn>2182-8458</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2182-84582025000300017</article-id>
<article-id pub-id-type="doi">10.18089/tms.20250302</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[A new approach to crisis communication in tourism: Artificial intelligence-based CEO (AI-CEO)]]></article-title>
<article-title xml:lang="pt"><![CDATA[Uma nova abordagem à comunicação de crise no turismo: CEO baseado em inteligência artificial (AI-CEO)]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ülkü]]></surname>
<given-names><![CDATA[Abdullah]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[EROL]]></surname>
<given-names><![CDATA[Günay]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Harran University Tourism Faculty ]]></institution>
<addr-line><![CDATA[&#350;anl&#305;urfa ]]></addr-line>
<country>Turkey</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Nev&#351;ehir Hac&#305; Bekta&#351; Veli University Tourism Faculty ]]></institution>
<addr-line><![CDATA[Nev&#351;ehir ]]></addr-line>
<country>Turkey</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2025</year>
</pub-date>
<volume>21</volume>
<numero>3</numero>
<fpage>17</fpage>
<lpage>31</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2182-84582025000300017&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2182-84582025000300017&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2182-84582025000300017&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This study aims to investigate the ability of artificial intelligence (AI) to imitate CEOs' personalities and communication styles in crisis scenarios in the tourism sector. To this end, we adopted the model Lovelace et al. (2018) developed, categorising CEO characteristics as Creator, Transformer, Rebel, and Saviour. This model allows for testing whether AI can generate messages aligned with different CEO archetypes. In response to crisis scenarios involving world-renowned tourism businesses, AI produced social media posts, press releases, and solution proposals that largely reflected the characteristics of each CEO archetype. AI was also found to be capable of demonstrating core CEO traits such as innovation, transformation, bold decision-making, and effective problem-solving. However, AI failed to exhibit human-like emotions and could not fully reflect the symbolic aspect of leadership. Taken together, the results of this study demonstrate that AI can generate effective messages during times of crisis, ensure resilience in the corporate sphere, and foster a sense of trust among stakeholders. In this way, it offers a new perspective to the existing theories in crisis management and leadership literature.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Este estudo visa investigar a capacidade da inteligência artificial (IA) de imitar personalidades e estilos de comunicação de CEOs em cenários de crise no setor do turismo. Para isso, adotamos o modelo desenvolvido por Lovelace et al. (2018), que categoriza as características dos CEOs como Criador, Transformador, Rebelde e Salvador. Esse modelo permite testar se a IA é capaz de gerar mensagens alinhadas com diferentes arquétipos de CEOs. Em resposta a cenários de crise envolvendo empresas de turismo de renome mundial, a IA produziu publicações nas redes sociais, comunicados de imprensa e propostas de soluções que refletiam em grande parte as características de cada arquétipo de CEO. Verificou-se também que a IA era capaz de demonstrar traços essenciais de um CEO, tais como inovação, transformação, tomada de decisões ousadas e resolução eficaz de problemas. No entanto, a IA não conseguiu exibir emoções semelhantes às humanas e não conseguiu refletir totalmente o aspeto simbólico da liderança. Em conjunto, os resultados deste estudo demonstram que a IA pode gerar mensagens eficazes em tempos de crise, garantir resiliência corporativa e promover um sentimento de confiança entre as partes interessadas. Desta forma, oferece uma nova perspetiva às teorias existentes na literatura sobre gestão de crises e liderança.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Tourism]]></kwd>
<kwd lng="en"><![CDATA[crisis communication]]></kwd>
<kwd lng="en"><![CDATA[artificial intelligence]]></kwd>
<kwd lng="en"><![CDATA[CEO]]></kwd>
<kwd lng="en"><![CDATA[leadership]]></kwd>
<kwd lng="pt"><![CDATA[Turismo]]></kwd>
<kwd lng="pt"><![CDATA[comunicação de crise]]></kwd>
<kwd lng="pt"><![CDATA[inteligência artificial]]></kwd>
<kwd lng="pt"><![CDATA[CEO]]></kwd>
<kwd lng="pt"><![CDATA[liderança]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="">
<collab>Airbnb</collab>
<source><![CDATA[A six-year update on Airbnb's work to fight discrimination]]></source>
<year>2022</year>
</nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ao]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Building safe and reliable a&#305; systems for safety critical tasks with vision-language processing]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Kamps]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<source><![CDATA[Advances in Information Retrieval. ECIR 2023. Lecture Notes in Computer Science, 13982]]></source>
<year>2023</year>
<publisher-name><![CDATA[Springer, Cham]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Avraham]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Destination image repair during crisis: Attracting tourism during the Arab Spring uprisings]]></article-title>
<source><![CDATA[Tourism Management]]></source>
<year>2015</year>
<volume>47</volume>
<page-range>224-32</page-range></nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barbe]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Pennington-Gray]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Using situational crisis communication theory to understand Orlando hotels&#8217; Twitter response to three crises in the summer of 2016]]></article-title>
<source><![CDATA[Journal of Hospitality and Tourism Insights]]></source>
<year>2018</year>
<volume>1</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>258-75</page-range></nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Beck]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Foster]]></surname>
<given-names><![CDATA[W.]]></given-names>
</name>
<name>
<surname><![CDATA[Kenney]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[O&#8217;Rourke]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Airbnb: crisis communication in the sharing economy]]></article-title>
<source><![CDATA[Journal of Organizational Behavior Education]]></source>
<year>2016</year>
<volume>9</volume>
<page-range>1-15</page-range></nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Buitrago-Esquinas]]></surname>
<given-names><![CDATA[E. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Yñiguez-Ovando]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Puig-Cabrera]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Santos]]></surname>
<given-names><![CDATA[M. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Santos]]></surname>
<given-names><![CDATA[J. A. C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Artificial intelligence and sustainable tourism planning: A hetero-intelligence methodology proposal]]></article-title>
<source><![CDATA[Tourism &amp; Management Studies]]></source>
<year>2024</year>
<volume>20</volume>
<numero>SI</numero>
<issue>SI</issue>
<page-range>45-59</page-range></nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Burhan]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Salam]]></surname>
<given-names><![CDATA[M. T.]]></given-names>
</name>
<name>
<surname><![CDATA[Abou Hamdan]]></surname>
<given-names><![CDATA[O.]]></given-names>
</name>
<name>
<surname><![CDATA[Tariq]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis management in the hospitality sector SMEs in Pakistan during COVID-19]]></article-title>
<source><![CDATA[International Journal of Hospitality Management]]></source>
<year>2021</year>
<volume>98</volume>
<page-range>1-12</page-range></nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Carvache-Franco]]></surname>
<given-names><![CDATA[O.]]></given-names>
</name>
<name>
<surname><![CDATA[Carvache-Franco]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Carvache-Franco]]></surname>
<given-names><![CDATA[W.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Coastal and marine topics and destinations during the COVID-19 pandemic in Twitter&#8217;s tourism hashtags]]></article-title>
<source><![CDATA[Tourism and Hospitality Research]]></source>
<year>2022</year>
<volume>22</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>32-41</page-range></nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Capriello]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Splendiani]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[E-communication in crisis communication Best practice for tourism destination management organisations]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Walters]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Mair]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<source><![CDATA[Oxford]]></source>
<year>2019</year>
<publisher-name><![CDATA[Goodfellow Publishers]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chaudhuri]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Chatterjee]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Kraus]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Vrontis]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Assessing the AI-CRM technology capability for sustaining family businesses in times of crisis: The moderating role of strategic intent]]></article-title>
<source><![CDATA[Journal of Family Business Management]]></source>
<year>2023</year>
<volume>13</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>46-67</page-range></nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cheng]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Qiao]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis communication in the age of AI: Navigating opportunities, challenges, and future horizons]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Coombs]]></surname>
<given-names><![CDATA[W. T.]]></given-names>
</name>
</person-group>
<source><![CDATA[Media and crisis communication]]></source>
<year>2024</year>
<edition>1st</edition>
<publisher-name><![CDATA[Routledge]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chevtaeva]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Guillet]]></surname>
<given-names><![CDATA[B. D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A review of communication trends due to the pandemic: perspective from airlines]]></article-title>
<source><![CDATA[Anatolia]]></source>
<year>2021</year>
<volume>32</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>168-71</page-range></nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Christensen]]></surname>
<given-names><![CDATA[D. J.]]></given-names>
</name>
<name>
<surname><![CDATA[Lovett]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Curiel]]></surname>
<given-names><![CDATA[J. A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mainstream media recirculation of trust-reducing social media messages]]></article-title>
<source><![CDATA[American Politics Research]]></source>
<year>2022</year>
<volume>50</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>213-26</page-range></nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Choudhury]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Vanneste]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Zohrehvand]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Wade test: Generative AI and CEO communication]]></article-title>
<source><![CDATA[CESifo Working Paper, 11316]]></source>
<year>2024</year>
</nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Claeys]]></surname>
<given-names><![CDATA[A.-S.]]></given-names>
</name>
<name>
<surname><![CDATA[Cauberghe]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis response and crisis timing strategies, two sides of the same coin]]></article-title>
<source><![CDATA[Public Relations Review]]></source>
<year>2012</year>
<volume>38</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>83-8</page-range></nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Coombs]]></surname>
<given-names><![CDATA[W. T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Impact of past crises on current crisis communication: Insights from situational crisis communication theory]]></article-title>
<source><![CDATA[The Journal of Business Communication]]></source>
<year>2004</year>
<volume>41</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>265-89</page-range></nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Coombs]]></surname>
<given-names><![CDATA[W. T.]]></given-names>
</name>
</person-group>
<source><![CDATA[Ongoing crisis communication: Planning, managing, and responding]]></source>
<year>2022</year>
<edition>6th</edition>
<publisher-name><![CDATA[SAGE Publications, Inc: USA]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Essien]]></surname>
<given-names><![CDATA[A. E.]]></given-names>
</name>
<name>
<surname><![CDATA[Petrounias]]></surname>
<given-names><![CDATA[I.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An Artificial Intelligence (AI)-based decision-making framework for crisis management]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Ali]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<source><![CDATA[Future Role of Sustainable Innovative Technologies in Crisis Management]]></source>
<year>2022</year>
<page-range>84-98</page-range><publisher-name><![CDATA[IGI Global Scientific Publishing]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Farrokhi]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Shirazi]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<name>
<surname><![CDATA[Hajli]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
<name>
<surname><![CDATA[Tajvidi]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Using artificial intelligence to detect crisis-related events: Decision making in B2B by artificial intelligence]]></article-title>
<source><![CDATA[Industrial Marketing Management]]></source>
<year>2020</year>
<volume>91</volume>
<page-range>257-73</page-range></nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hambrick]]></surname>
<given-names><![CDATA[D. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Lovelace]]></surname>
<given-names><![CDATA[J. B.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The role of executive symbolism in advancing new strategic themes in organisations: A social influence perspective]]></article-title>
<source><![CDATA[Academy of Management Review]]></source>
<year>2018</year>
<volume>43</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>110-31</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hang]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Aroean]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Chen]]></surname>
<given-names><![CDATA[Z.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Building emotional attaching during COVID-19]]></article-title>
<source><![CDATA[Annals of Tourism Research]]></source>
<year>2020</year>
<volume>83</volume>
<page-range>1-4</page-range></nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hameleers]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Prospect theory in times of a pandemic: the effects of gain versus loss framing on risky choices and emotional responses during the 2020 Coronavirus outbreak - evidence from the US and the Netherlands]]></article-title>
<source><![CDATA[Mass Communication and Society]]></source>
<year>2021</year>
<volume>24</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>479-99</page-range></nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="confpro">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Harika]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Balan]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Thethi]]></surname>
<given-names><![CDATA[H. P.]]></given-names>
</name>
<name>
<surname><![CDATA[Rana]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Rajkumar]]></surname>
<given-names><![CDATA[K. V.]]></given-names>
</name>
<name>
<surname><![CDATA[Al-Allak]]></surname>
<given-names><![CDATA[M. A.]]></given-names>
</name>
</person-group>
<source><![CDATA[Harnessing the power of artificial intelligence for disaster response and crisis management]]></source>
<year>2024</year>
<conf-name><![CDATA[ International Conference on Communication, Computer Sciences and Engineering (IC3SE)]]></conf-name>
<conf-date>2024</conf-date>
<conf-loc> </conf-loc>
</nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hohenstein]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Kizilcec]]></surname>
<given-names><![CDATA[R.F.]]></given-names>
</name>
<name>
<surname><![CDATA[DiFranzo]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Aghajari]]></surname>
<given-names><![CDATA[Z.]]></given-names>
</name>
<name>
<surname><![CDATA[Mieckowski]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Levy]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
<name>
<surname><![CDATA[Naaman]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Hancock]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Jung]]></surname>
<given-names><![CDATA[M. F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Artificial intelligence in communication impacts language and social relationships]]></article-title>
<source><![CDATA[Scientific Reports]]></source>
<year>2023</year>
<volume>13</volume>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Horowitz]]></surname>
<given-names><![CDATA[M. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Kahn]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Bending the automation bias curve: A study of human and AI-based decision making in national security contexts]]></article-title>
<source><![CDATA[International Studies Quarterly]]></source>
<year>2024</year>
<volume>68</volume>
<numero>2</numero>
<issue>2</issue>
</nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Huertas]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Girotto]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis communication management by the national tourist organisations of Spain and Italy in the face of COVID-19]]></article-title>
<source><![CDATA[Profesional De La Informacion]]></source>
<year>2020</year>
<volume>29</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>1-18</page-range></nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Idoiaga]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
<name>
<surname><![CDATA[Gil de Montes]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Valencia]]></surname>
<given-names><![CDATA[J. F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Communication and representation of risk in health crises: The influence of framing and group identity]]></article-title>
<source><![CDATA[Revista de Psicología Social]]></source>
<year>2016</year>
<volume>31</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>59-74</page-range></nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Im]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Miao]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[CEO letters: Hospitality corporate narratives during the COVID-19 pandemic]]></article-title>
<source><![CDATA[International Journal of Hospitality Management]]></source>
<year>2021</year>
<volume>92</volume>
<page-range>1-9</page-range></nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Imran]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Castillo]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Lucas]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Meier]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Vieweg]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[AIDR: Artificial intelligence for disaster response]]></article-title>
<source><![CDATA[Proceedings of the 23rd International Conference on World Wide Web (WWW &#8216;14 Companion)]]></source>
<year>2014</year>
<page-range>159-62</page-range><publisher-name><![CDATA[Association for Computing Machinery]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Islam]]></surname>
<given-names><![CDATA[M. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Sarkar]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
<name>
<surname><![CDATA[Khan]]></surname>
<given-names><![CDATA[S. H.]]></given-names>
</name>
<name>
<surname><![CDATA[Mostofa Kamal]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Hasan]]></surname>
<given-names><![CDATA[S. M. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Kabir]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Yeasmin]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Islam]]></surname>
<given-names><![CDATA[M. A.]]></given-names>
</name>
<name>
<surname><![CDATA[Amin Chowdhury]]></surname>
<given-names><![CDATA[K. I.]]></given-names>
</name>
<name>
<surname><![CDATA[Anwar]]></surname>
<given-names><![CDATA[K. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Chughtai]]></surname>
<given-names><![CDATA[A. A.]]></given-names>
</name>
<name>
<surname><![CDATA[Seale]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[COVID-19-related infodemic and its impact on public health: A Global social media analysis]]></article-title>
<source><![CDATA[The American Journal of Tropical Medicine and Hygiene]]></source>
<year>2020</year>
<volume>103</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>1621-9</page-range></nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kahneman]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Tversky]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Prospect Theory: An Analysis of Decision under Risk]]></article-title>
<source><![CDATA[Econometrica]]></source>
<year>1979</year>
<volume>47</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>263-91</page-range></nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Karinshak]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Simulations in human-AI crisis management systems]]></article-title>
<source><![CDATA[Journal of Contingencies and Crisis Management]]></source>
<year>2024</year>
<volume>32</volume>
<page-range>1-3</page-range></nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ketter]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Destination image restoration on Facebook: The case study of Nepal&#8217;s Gurkha Earthquake]]></article-title>
<source><![CDATA[Journal of Hospitality and Tourism Management]]></source>
<year>2016</year>
<volume>28</volume>
<page-range>66-72</page-range></nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[S. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Choi]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Airline communication message strategies during crisis]]></article-title>
<source><![CDATA[Tourism Review]]></source>
<year>2023</year>
<volume>78</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1452-65</page-range></nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kwok]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Han]]></surname>
<given-names><![CDATA[S. H.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis communication on social media: What types of COVID-19 messages get the attention?]]></article-title>
<source><![CDATA[Cornell Hospitality Quarterly]]></source>
<year>2021</year>
<volume>63</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>528-43</page-range></nlm-citation>
</ref>
<ref id="B36">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lamsal]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Read]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Karunasekera]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[CrisisTransformers: Pre-trained language models and sentence encoders for crisis-related social media texts]]></article-title>
<source><![CDATA[Knowledge-Based Systems]]></source>
<year>2024</year>
<volume>296</volume>
<page-range>1-14</page-range></nlm-citation>
</ref>
<ref id="B37">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[Y. K.]]></given-names>
</name>
<name>
<surname><![CDATA[Suh]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhan]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[J. J.]]></given-names>
</name>
<name>
<surname><![CDATA[Ong]]></surname>
<given-names><![CDATA[D. C.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Large language models produce responses perceived to be empathic]]></article-title>
<source><![CDATA[arXiv:2403.18148v1]]></source>
<year>2024</year>
</nlm-citation>
</ref>
<ref id="B38">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lee]]></surname>
<given-names><![CDATA[Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Dong]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[How transparent internal communication from CEO, supervisors, and peers leads to employee advocacy]]></article-title>
<source><![CDATA[Management Communication Quarterly]]></source>
<year>2023</year>
<volume>37</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>878-912</page-range></nlm-citation>
</ref>
<ref id="B39">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[G.]]></given-names>
</name>
<name>
<surname><![CDATA[Wang]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Wang]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Construction and path of urban public safety governance and crisis management optimisation model integrating artificial intelligence technology]]></article-title>
<source><![CDATA[Sustainability]]></source>
<year>2023</year>
<volume>15</volume>
<numero>9</numero>
<issue>9</issue>
<page-range>1-19</page-range></nlm-citation>
</ref>
<ref id="B40">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[Y. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhou]]></surname>
<given-names><![CDATA[T. R.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhou]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Construal level theory: From temporal distance to psychological distance]]></article-title>
<source><![CDATA[Advances in Psychological Science]]></source>
<year>2009</year>
<volume>17</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>667-77</page-range></nlm-citation>
</ref>
<ref id="B41">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu-Lastres]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Beyond simple messaging: a review of crisis communication research in hospitality and tourism]]></article-title>
<source><![CDATA[International Journal of Contemporary Hospitality Management]]></source>
<year>2022</year>
<volume>34</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>1959-83</page-range></nlm-citation>
</ref>
<ref id="B42">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Pennington-Gray]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Klemmer]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Using social media in hotel crisis management: the case of bed bugs]]></article-title>
<source><![CDATA[Journal of Hospitality and Tourism Technology]]></source>
<year>2015</year>
<volume>6</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>102-12</page-range></nlm-citation>
</ref>
<ref id="B43">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Pennington-Gray]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Krieger]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry?]]></article-title>
<source><![CDATA[Tourism Management]]></source>
<year>2016</year>
<volume>55</volume>
<page-range>310-21</page-range></nlm-citation>
</ref>
<ref id="B44">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Pennington-Gray]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Responding to the bed bug crisis in social media]]></article-title>
<source><![CDATA[International Journal of Hospitality Management]]></source>
<year>2015</year>
<volume>47</volume>
<page-range>76-84</page-range></nlm-citation>
</ref>
<ref id="B45">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu-Lastres]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Ying]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Learning from past crises: Evaluating hotels&#8217; online crisis responses to health crises]]></article-title>
<source><![CDATA[Tourism and Hospitality Research]]></source>
<year>2020</year>
<volume>20</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>372-8</page-range></nlm-citation>
</ref>
<ref id="B46">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu-Lastres]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Schroeder]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Pennington-Gray]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Cruise line customers&#8217; responses to risk and crisis communication messages: An application of the risk perception attitude framework]]></article-title>
<source><![CDATA[Journal of Travel Research]]></source>
<year>2019</year>
<volume>58</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>849-65</page-range></nlm-citation>
</ref>
<ref id="B47">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Fu]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Hua]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[Z.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19]]></article-title>
<source><![CDATA[Tourism Review]]></source>
<year>2021</year>
<volume>76</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>962-mc3</page-range></nlm-citation>
</ref>
<ref id="B48">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lovelace]]></surname>
<given-names><![CDATA[J. B.]]></given-names>
</name>
<name>
<surname><![CDATA[Bundy]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Hambrick]]></surname>
<given-names><![CDATA[D. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Pollock]]></surname>
<given-names><![CDATA[T. G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The shackles of CEO celebrity: Sociocognitive and behavioral role constraints on &#8220;star&#8221; leaders]]></article-title>
<source><![CDATA[Academy of Management Review]]></source>
<year>2018</year>
<volume>43</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>419-44</page-range></nlm-citation>
</ref>
<ref id="B49">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lu]]></surname>
<given-names><![CDATA[M. Y.]]></given-names>
</name>
<name>
<surname><![CDATA[Mojir]]></surname>
<given-names><![CDATA[N.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[CRM and ai in time of crisis]]></article-title>
<source><![CDATA[Harvard Business School Marketing Unit Working Paper Forthcoming]]></source>
<year>2021</year>
</nlm-citation>
</ref>
<ref id="B50">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Martínez-Sala]]></surname>
<given-names><![CDATA[A.-M.]]></given-names>
</name>
<name>
<surname><![CDATA[Huertas]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Ferrer-Rosell]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Marine-Roig]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Impact of crisis and resilience communication on destination image and tourists behaviour]]></article-title>
<source><![CDATA[Profesional De La información]]></source>
<year>2024</year>
<volume>33</volume>
<numero>2</numero>
<issue>2</issue>
</nlm-citation>
</ref>
<ref id="B51">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mason]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Flores]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Liu]]></surname>
<given-names><![CDATA[P.]]></given-names>
</name>
<name>
<surname><![CDATA[Tims]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
<name>
<surname><![CDATA[Spencer]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Gire]]></surname>
<given-names><![CDATA[T. G.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Disaster communication: An analysis of the digital communication strategies used by the medical tourism industry during the 2017 Caribbean hurricane season]]></article-title>
<source><![CDATA[Journal of Hospitality and Tourism Insights]]></source>
<year>2019</year>
<volume>2</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>241-59</page-range></nlm-citation>
</ref>
<ref id="B52">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Matz]]></surname>
<given-names><![CDATA[S. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Teeny]]></surname>
<given-names><![CDATA[J. D.]]></given-names>
</name>
<name>
<surname><![CDATA[Vaid]]></surname>
<given-names><![CDATA[S. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Peters]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Harari]]></surname>
<given-names><![CDATA[G. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Cerf]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The potential of generative AI for personalised persuasion at scale]]></article-title>
<source><![CDATA[Scientific Reports]]></source>
<year>2024</year>
<volume>14</volume>
<page-range>1-16</page-range></nlm-citation>
</ref>
<ref id="B53">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Men]]></surname>
<given-names><![CDATA[L. R.]]></given-names>
</name>
<name>
<surname><![CDATA[Qin]]></surname>
<given-names><![CDATA[Y. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Fitzsimmons]]></surname>
<given-names><![CDATA[A. B.]]></given-names>
</name>
<name>
<surname><![CDATA[DiStaso]]></surname>
<given-names><![CDATA[M. W.]]></given-names>
</name>
<name>
<surname><![CDATA[Heffron]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An integrated framework for exploring the impact of leadership communication on employee trust during disruptive crisis times]]></article-title>
<source><![CDATA[International Journal of Business Communication]]></source>
<year>2024</year>
</nlm-citation>
</ref>
<ref id="B54">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moore]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Dorison]]></surname>
<given-names><![CDATA[C. A.]]></given-names>
</name>
<name>
<surname><![CDATA[Minson]]></surname>
<given-names><![CDATA[J. A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The contingent reputational benefits of selective exposure to partisan information]]></article-title>
<source><![CDATA[Journal of Experimental Psychology]]></source>
<year>2023</year>
<volume>152</volume>
<numero>12</numero>
<issue>12</issue>
<page-range>3490-525</page-range></nlm-citation>
</ref>
<ref id="B55">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moura]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
<name>
<surname><![CDATA[Jones]]></surname>
<given-names><![CDATA[D. T.]]></given-names>
</name>
<name>
<surname><![CDATA[Sheikh]]></surname>
<given-names><![CDATA[I. S.]]></given-names>
</name>
<name>
<surname><![CDATA[Murphy]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Kalfin]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
<name>
<surname><![CDATA[Kummer]]></surname>
<given-names><![CDATA[B. R.]]></given-names>
</name>
<name>
<surname><![CDATA[Weathers]]></surname>
<given-names><![CDATA[A. L.]]></given-names>
</name>
<name>
<surname><![CDATA[Grinspan]]></surname>
<given-names><![CDATA[Z. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Silsbee]]></surname>
<given-names><![CDATA[H. M.]]></given-names>
</name>
<name>
<surname><![CDATA[Jones]]></surname>
<given-names><![CDATA[L. K.]]></given-names>
</name>
<name>
<surname><![CDATA[Patel]]></surname>
<given-names><![CDATA[A. D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Implications of Large Language Models for Quality and Efficiency of Neurologic Care]]></article-title>
<source><![CDATA[Neurology]]></source>
<year>2024</year>
<volume>102</volume>
<numero>11</numero>
<issue>11</issue>
</nlm-citation>
</ref>
<ref id="B56">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Möller]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Wang]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Nguyen]]></surname>
<given-names><![CDATA[H. T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[#Strongerthanwinston: Tourism and crisis communication through Facebook following tropical cyclones in Fiji]]></article-title>
<source><![CDATA[Tourism Management]]></source>
<year>2018</year>
<volume>69</volume>
<page-range>272-84</page-range></nlm-citation>
</ref>
<ref id="B57">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mwandembo]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Navigating the storm: Effective crisis communication strategies]]></article-title>
<source><![CDATA[International Journal of Innovative Science and Research Technology]]></source>
<year>2024</year>
<volume>9</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>2685-97</page-range></nlm-citation>
</ref>
<ref id="B58">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Narteni]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Orani]]></surname>
<given-names><![CDATA[V.]]></given-names>
</name>
<name>
<surname><![CDATA[Vaccari]]></surname>
<given-names><![CDATA[I.]]></given-names>
</name>
<name>
<surname><![CDATA[Cambiaso]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Mongelli]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Sensitivity of logic learning machine for reliability in safety-critical systems]]></article-title>
<source><![CDATA[IEEE Intelligent Systems]]></source>
<year>2022</year>
<volume>37</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>66-74</page-range></nlm-citation>
</ref>
<ref id="B59">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Obembe]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Kolade]]></surname>
<given-names><![CDATA[O.]]></given-names>
</name>
<name>
<surname><![CDATA[Obembe]]></surname>
<given-names><![CDATA[F.]]></given-names>
</name>
<name>
<surname><![CDATA[Owoseni]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Mafimisebi]]></surname>
<given-names><![CDATA[O.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication]]></article-title>
<source><![CDATA[International Journal of Information Management Data Insights]]></source>
<year>2021</year>
<volume>1</volume>
<numero>2</numero>
<issue>2</issue>
</nlm-citation>
</ref>
<ref id="B60">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[O&#8217;Reilly]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Cao]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Sull]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[CEO Personality: The Cornerstone of Organizational Culture?]]></article-title>
<source><![CDATA[Group &amp; Organization Management]]></source>
<year>2023</year>
<volume>50</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>82-118</page-range></nlm-citation>
</ref>
<ref id="B61">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Park]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[W. H.]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[S. B.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tracking tourism and hospitality employees&#8217; real-time perceptions and emotions in an online community during the COVID-19 pandemic]]></article-title>
<source><![CDATA[Current Issues in Tourism]]></source>
<year>2022</year>
<volume>25</volume>
<numero>23</numero>
<issue>23</issue>
<page-range>3761-5</page-range></nlm-citation>
</ref>
<ref id="B62">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pokhrel]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Banjade]]></surname>
<given-names><![CDATA[S. R.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[AI content generation technology based on Open AI language model]]></article-title>
<source><![CDATA[Journal of Artificial Intelligence and Capsule Networks]]></source>
<year>2023</year>
<volume>5</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>534-48</page-range></nlm-citation>
</ref>
<ref id="B63">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Prahl]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
<name>
<surname><![CDATA[Goh]]></surname>
<given-names><![CDATA[W. W. P.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[&#8220;Rogue machines&#8221; and crisis communication: When AI fails, how do companies publicly respond?]]></article-title>
<source><![CDATA[Public Relations Review]]></source>
<year>2021</year>
<volume>47</volume>
<numero>4</numero>
<issue>4</issue>
</nlm-citation>
</ref>
<ref id="B64">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Renadia]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Organisational learning and post-crisis management at Tesla Inc in facing crisis communications]]></article-title>
<source><![CDATA[International Journal of Communication and Society]]></source>
<year>2022</year>
<volume>4</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>172-81</page-range></nlm-citation>
</ref>
<ref id="B65">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Reyes]]></surname>
<given-names><![CDATA[D. L.]]></given-names>
</name>
<name>
<surname><![CDATA[Bisbey]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
<name>
<surname><![CDATA[Day]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Salas]]></surname>
<given-names><![CDATA[E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Translating 6 key insights from research on leadership and management in times of crisis]]></article-title>
<source><![CDATA[BMJ Leader]]></source>
<year>2021</year>
<volume>5</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>291-4</page-range></nlm-citation>
</ref>
<ref id="B66">
<nlm-citation citation-type="">
<collab>Reuters</collab>
<article-title xml:lang=""><![CDATA[Delta CEO, in employee memo, pledges stand against racism and injustice]]></article-title>
<source><![CDATA[]]></source>
<year>2020</year>
</nlm-citation>
</ref>
<ref id="B67">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Riggio]]></surname>
<given-names><![CDATA[R.]]></given-names>
</name>
<name>
<surname><![CDATA[Newstead]]></surname>
<given-names><![CDATA[T.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Crisis leadership]]></article-title>
<source><![CDATA[Annual Review of Organizational Psychology and Organizational Behavior]]></source>
<year>2022</year>
<volume>10</volume>
<page-range>201-24</page-range></nlm-citation>
</ref>
<ref id="B68">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ruan]]></surname>
<given-names><![CDATA[W. Q.]]></given-names>
</name>
<name>
<surname><![CDATA[Cheng]]></surname>
<given-names><![CDATA[Z. C.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhang]]></surname>
<given-names><![CDATA[S. N.]]></given-names>
</name>
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Will you forgive it? The interactive effects of crisis news framing and crisis communication message framing on tourists&#8217; forgiveness]]></article-title>
<source><![CDATA[Asia Pacific Journal of Tourism Research]]></source>
<year>2024</year>
<volume>29</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>47-64</page-range></nlm-citation>
</ref>
<ref id="B69">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Scheuerlein]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Chládková]]></surname>
<given-names><![CDATA[H.]]></given-names>
</name>
<name>
<surname><![CDATA[Bauer]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Transformational leadership qualities during the financial crisis: A content analysis of CEOs&#8217; letters to shareholders]]></article-title>
<source><![CDATA[International Journal for Quality Research]]></source>
<year>2018</year>
<volume>12</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>551-72</page-range></nlm-citation>
</ref>
<ref id="B70">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Shepardson]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Marriott CEO apologises for data breach, unsure if China responsible]]></article-title>
<source><![CDATA[]]></source>
<year>2019</year>
</nlm-citation>
</ref>
<ref id="B71">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sreedhar]]></surname>
<given-names><![CDATA[K.]]></given-names>
</name>
<name>
<surname><![CDATA[Chilton]]></surname>
<given-names><![CDATA[L.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Simulating human strategic behavior: Comparing single and multi-agent LLMs]]></article-title>
<source><![CDATA[ArXiv]]></source>
<year>2024</year>
</nlm-citation>
</ref>
<ref id="B72">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Su]]></surname>
<given-names><![CDATA[M.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Adaptive leadership in times of crisis: Exploring situational responses and contingent factors at sub-national levels]]></article-title>
<source><![CDATA[Journal of General Management]]></source>
<year>2024</year>
</nlm-citation>
</ref>
<ref id="B73">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Umoh]]></surname>
<given-names><![CDATA[E. E.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Reliability of AI algorithms in safety applications]]></article-title>
<source><![CDATA[International Journal of Engineering and Advanced Technology Studies]]></source>
<year>2024</year>
<volume>12</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>74-85</page-range></nlm-citation>
</ref>
<ref id="B74">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wong]]></surname>
<given-names><![CDATA[I. A.]]></given-names>
</name>
<name>
<surname><![CDATA[Ou]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Wilson]]></surname>
<given-names><![CDATA[A.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Evolution of hoteliers&#8217; organisational crisis communication in the time of mega disruption]]></article-title>
<source><![CDATA[Tourism Management]]></source>
<year>2021</year>
<volume>84</volume>
</nlm-citation>
</ref>
<ref id="B75">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Visave]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[AI in emergency management: Ethical considerations and challenges]]></article-title>
<source><![CDATA[Journal of Emergency Management and Disaster Communications]]></source>
<year>2024</year>
<volume>5</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>165-83</page-range></nlm-citation>
</ref>
<ref id="B76">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Yin]]></surname>
<given-names><![CDATA[Z.]]></given-names>
</name>
<name>
<surname><![CDATA[Sun]]></surname>
<given-names><![CDATA[Q.]]></given-names>
</name>
<name>
<surname><![CDATA[Guo]]></surname>
<given-names><![CDATA[Q.]]></given-names>
</name>
<name>
<surname><![CDATA[Wu]]></surname>
<given-names><![CDATA[J.]]></given-names>
</name>
<name>
<surname><![CDATA[Qiu]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Huang]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Do large language models know what they don't know?]]></article-title>
<source><![CDATA[arXiv]]></source>
<year>2023</year>
</nlm-citation>
</ref>
<ref id="B77">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Yook]]></surname>
<given-names><![CDATA[B.]]></given-names>
</name>
<name>
<surname><![CDATA[Stacks]]></surname>
<given-names><![CDATA[D. W.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Should the CEO be the &#8220;face&#8221; of crisis response? Examining types of visuals on social media in corporate crisis communication]]></article-title>
<source><![CDATA[Journal of Contingencies and Crisis Management]]></source>
<year>2024</year>
<volume>32</volume>
</nlm-citation>
</ref>
<ref id="B78">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zhai]]></surname>
<given-names><![CDATA[C.]]></given-names>
</name>
<name>
<surname><![CDATA[Wibowo]]></surname>
<given-names><![CDATA[S.]]></given-names>
</name>
<name>
<surname><![CDATA[Li]]></surname>
<given-names><![CDATA[L. D.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The effects of over-reliance on AI dialogue systems on students' cognitive abilities: a systematic review]]></article-title>
<source><![CDATA[Smart Learning Environments]]></source>
<year>2024</year>
<volume>11</volume>
</nlm-citation>
</ref>
<ref id="B79">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zhai]]></surname>
<given-names><![CDATA[X.]]></given-names>
</name>
<name>
<surname><![CDATA[Zhong]]></surname>
<given-names><![CDATA[D.]]></given-names>
</name>
<name>
<surname><![CDATA[Luo]]></surname>
<given-names><![CDATA[Q.]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Turn it around in crisis communication: An ABM approach]]></article-title>
<source><![CDATA[Annals of Tourism Research]]></source>
<year>2019</year>
<volume>79</volume>
<page-range>1-19</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
