<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2183-8453</journal-id>
<journal-title><![CDATA[Revista Portuguesa de Saúde Ocupacional online]]></journal-title>
<abbrev-journal-title><![CDATA[RPSO]]></abbrev-journal-title>
<issn>2183-8453</issn>
<publisher>
<publisher-name><![CDATA[Ajeogene Serviços Médicos Lda]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2183-84532024000200303</article-id>
<article-id pub-id-type="doi">10.31252/rpso.28.09.2024</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[INCIVILIDADE VERSUS SAÚDE OCUPACIONAL]]></article-title>
<article-title xml:lang="en"><![CDATA[OCCUPATIONAL HEALTH VERSUS INCIVILITY]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Santos]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Almeida]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Chagas]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Revista Portuguesa de Saúde Ocupacional online  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Católica Portuguesa Instituto de Ciências da Saúde Escola de Enfermagem]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,ISEC  ]]></institution>
<addr-line><![CDATA[Lisboa ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>12</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>12</month>
<year>2024</year>
</pub-date>
<volume>18</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2183-84532024000200303&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2183-84532024000200303&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2183-84532024000200303&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO  Introdução/enquadramento/objetivos: Desde sempre que existiram empregadores, chefias e/ou colegas de trabalho com comportamentos menos corretos e perturbadores, com eventuais consequências a nível da saúde física e emocional, para além da interação com parâmetros laborais (como desempenho, satisfação, produtividade e lucro). Dentro desta dimensão existe uma variação muito ampla entre situações mais subtis e eventualmente menos graves, até o oposto. Pretende-se com esta revisão abordar a parte mais suave deste espetro e, eventualmente, mais discreta e frequente, de forma a dotar os Profissionais da Saúde e Segurança Ocupacionais de mais armas, para melhor orientarem a situação.  Metodologia: Trata-se de uma Revisão Bibliográfica, iniciada através de uma pesquisa realizada em abril de 2023 nas bases de dados &#8220;CINALH plus with full text, Medline with full text, Database of Abstracts of Reviews of Effects, Cochrane Central Register of Controlled Trials, Cochrane Database of Systematic Reviews, Cochrane Methodology Register, Nursing and Allied Health Collection: comprehensive, MedicLatina e RCAAP&#8221;.  Conteúdo: Civilidade pode ser definida como tolerância, respeito e preocupação pelos outros; com possibilidade de partilhar e discordar de uma forma educada, cooperando, baseada no trato com dignidade; podendo atenuar os efeitos da carga de trabalho na saúde mental dos funcionários. Incivilidade ocorre quando um indivíduo viola o respeito por terceiros, sendo rude e/ou condescendente, levando a um ambiente de conflito e ansiedade. Ou seja, é um comportamento desviante não muito intenso, mas violando as normas/condutas de trabalho. Nesta revisão são ainda mencionados dados relativos a eventuais classificações de Incivilidade, elementos que a podem cometer, fatores que potenciam ou atenuam o risco de ser alvo deste fenómeno, áreas profissionais mais atingidas e algumas estatísticas internacionais, consequências pessoais e laborais e forma de atenuar o problema. Discussão e Conclusões: Abordar e chamar a atenção para a Incivilidade Laboral certamente conseguirá que todos os envolvidos ficam mais atentos e capazes de a atenuar ou eliminar, contribuindo para a construção de culturas e ambientes de trabalho mais saudáveis (física e emocionalmente); criando instituições mais competitivas e lucrativas. Seria curioso perceber se a nível nacional existem empregadores que já tenham estudado o tema dentro de suas portas (ou pretendam fazê-lo futuramente), resumindo as respetivas incidências/prevalências dos diversos subtipos de comportamentos incivilizados, caraterísticas socio-demográfico-profissionais dos agressores e agredidos, medidas tomadas e eficácia das mesmas, divulgando tal em revista especializada.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT  Introduction/framework/objectives: There have always been employers, managers and/or co-workers with less correct and disruptive behaviors, with possible consequences in terms of physical and emotional health, in addition to direct intervention in work parameters (such as performance, satisfaction, productivity and profit). Within this dimension there is a very wide variation between more subtle and possibly less serious situations, to the opposite. The aim of this review is to address the softer part of this spectrum and, possibly, more discreet and frequent, in order to provide Occupational Health and Safety Professionals with more weapons, to better guide the situation.  Methodology: This is a Bibliographic Review, initiated through a search carried out in April 2023 in the databases &#8220;CINALH plus with full text, Medline with full text, Database of Abstracts of Reviews of Effects, Cochrane Central Register of Controlled Trials, Cochrane Database of Systematic Reviews, Cochrane Methodology Register, Nursing and Allied Health Collection: comprehensive, MedicLatina and RCAAP&#8221;.  Content: Civility can be defined as tolerance, respect and concern for others; with the possibility of sharing and disagreeing in a polite and cooperative way, based on treating with dignity; which can mitigate the effects of workload on employees&#8217; mental health. Incivility occurs when an individual violates respect for others by being rude and/or condescending, leading to disrespect, conflict and anxiety. In other words, it is a deviant behavior that is not very intense, violating the rules of good work conduct. This review also mentions data relating to possible classifications of Incivility, elements that can commit it, factors that increase or mitigate the risk of being a target of this phenomenon, professional areas most affected, some international statistics; as well as personal and work consequences and ways to mitigate the problem.  Discussion and Conclusions: Addressing and drawing attention to Workplace Incivility will certainly make everyone involved more aware and capable of mitigating or eliminating it, contributing to the construction of healthier cultures and work environments (physically and emotionally); creating more competitive and profitable institutions. It would be interesting to see if, at a national level, there are employers who have already studied the topic inside (or intend to do so in the future), summarizing the respective incidences/prevalence of the different subtypes of uncivilized behavior, socio-demographic-professional characteristics of the aggressors and attacked workers, measures taken and their effectiveness, publishing this in a specialized magazine.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[incivilidade]]></kwd>
<kwd lng="pt"><![CDATA[saúde ocupacional]]></kwd>
<kwd lng="pt"><![CDATA[medicina do trabalho]]></kwd>
<kwd lng="pt"><![CDATA[enfermagem do trabalho e segurança no trabalho]]></kwd>
<kwd lng="en"><![CDATA[incivility]]></kwd>
<kwd lng="en"><![CDATA[occupational health]]></kwd>
<kwd lng="en"><![CDATA[occupational medicine]]></kwd>
<kwd lng="en"><![CDATA[occupational nursing and occupational safety]]></kwd>
</kwd-group>
</article-meta>
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