<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2184-1578</journal-id>
<journal-title><![CDATA[Revista de Investigação & Inovação em Saúde]]></journal-title>
<abbrev-journal-title><![CDATA[RIIS]]></abbrev-journal-title>
<issn>2184-1578</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Saúde Norte da Cruz Vermelha Portuguesa, Unidade de Investigação e Desenvolvimento]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2184-15782020000100067</article-id>
<article-id pub-id-type="doi">10.37914/riis.v3i1.61</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Satisfação familiar em unidades de cuidados intensivos: revisão integrativa da literatura]]></article-title>
<article-title xml:lang="en"><![CDATA[Family satisfaction in intensive care units: integrative literature review]]></article-title>
<article-title xml:lang="es"><![CDATA[Satisfacción familiar en unidades de cuidados intensivos: revisión bibliográfica integradora]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mar]]></surname>
<given-names><![CDATA[Maria João]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Esteves]]></surname>
<given-names><![CDATA[Nuno]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sousa]]></surname>
<given-names><![CDATA[Ana Sabrina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Instituto Português de Oncologia do Porto  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro Hospitalar de São João  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Católica Portuguesa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>06</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>06</month>
<year>2020</year>
</pub-date>
<volume>3</volume>
<numero>1</numero>
<fpage>67</fpage>
<lpage>77</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2184-15782020000100067&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2184-15782020000100067&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2184-15782020000100067&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Enquadramento:  a dificuldade para avaliar a satisfação do doente numa unidade de cuidados intensivos (UCI) determina que para aferir a qualidade dos cuidados nestas unidades seja considerada a satisfação familiar.  Objetivos:  verificar a viabilidade do questionário &#8216;FS-ICU-24&#8217; enquanto instrumento para avaliar a satisfação familiar; identificar níveis de satisfação através do questionário com enfase nos itens onde os níveis são mais baixos e estratégias para aumentar a satisfação.  Metodologia:  revisão integrativa com análise de artigos publicados entre 2014 e 2019 na base de dados EBSCO e no FSICU.org. Descritores: Satisfação do doente; Cuidados intensivos; FS-ICU-24. Para sistematizar a informação, foi elaborada uma tabela com os pontos: autores e ano; país, objetivos do estudo; resultados e participantes.  Resultados:  o FS- ICU-24 é um bom instrumento para aferir a satisfação familiar na UCI. Os níveis de satisfação familiar são altos (Superiores a 70%). Nas questões de resposta aberta, familiares indicam aspetos menos positivos como o ambiente físico e a comunicação. Algumas das hipóteses de melhoria sugeridas são proporcionar privacidade na sala de espera e treino à equipa em comunicação.  Conclusão:  a revisão integrativa evidencia que o FS-ICU-24 permite aferir a satisfação familiar e identificar pontos a melhorar na UCI.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Background:  due to the difficulty of evaluating and intensive care unit (ICU) patient&#8217;s satisfaction, family satisfaction must be taken into consideration when assessing the quality of the care provided in these units.  Objectives: evaluate the feasibility of the quiz 'FS-ICU-24'as an instrument to assess family satisfaction; identify satisfaction levels through a questionnaire with an emphasis on items where satisfaction levels are lower and strategies to increase it.  Methodology:  an integrative review that analyzes relevant articles published in EBSCO and in FSICU.org data bases between 2014 and 2019. Key words: patient satisfaction; critical care; FS-ICU-24. In order to achieve systematized information, a table with the following points was prepared: authors and publication date, country, study objectives, results and participants.  Results:  &#8216;FS-ICU-24&#8217; is a good instrument to assess family satisfaction in the ICU. Family satisfaction levels are high (above 70%). In open- ended questions relatives refer less positive aspects such as the physical environment and communication. Some improvement suggestions are the possibility to increase privacy at waiting rooms and provide communication skills training to the staff.  Conclusion:  the integrative review shows that the FS-ICU-24 allows family satisfaction assessment and identification of improvements points in ICU.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Marco contextual:  la dificultad para evaluar la satisfacción del paciente internado en una unidad de cuidados intensivos (UCI) determina que para averiguar la calidad de los cuidados prestados en este tipo de unidades sean consideradas las necesidades y satisfacción familiar.  Objetivos:  comprobar la viabilidad del 'FS-ICU-24' como instrumento para evaluar la satisfacción familiar; identificando los ítems donde esta satisfacción es más baja y qué estrategias se adoptan para aumentar.  Metodología: revisión integradora donde se analizaron artículos (en inglés) publicados entre el 2014 y el 2019 en la base de datos EBSCO y sitio web organizacional FSICU.org. Se utilizaron como palabras clave: satisfacción del pacient, cuidados intensivos, FS-ICU-24. Para sistematizar esta información artículos se elaboró un instrumento con informaciones tales como, autores y año de publicación, pais, objetivo de estúdio, resultados y participantes.  Resultados:  el &#8216;FS-ICU-24&#8217; es un bueno instrumento para averiguar la satisfacción familiar en la UCI. Los niveles de satisfacción familiar en general son altos (superiores que 70%).En la respuesta abierta del cuestionario, los familiares indican aspectos menos positivos relacionados con el ambiente físico y con la comunicación, y también son sugeridas hipótesis de mejoría cómo proporcionar más privacidad en la sala de espera y capacitar al equipo de comunicación.  Conclusión:  la revisión integradora muestra que la FS-ICU- 24 permite medir la satisfacción familiar e identificar puntos para mejorar en la UCI.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[satisfação do doente]]></kwd>
<kwd lng="pt"><![CDATA[cuidados intensivos]]></kwd>
<kwd lng="pt"><![CDATA[FS-ICU-24]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="en"><![CDATA[critical care]]></kwd>
<kwd lng="en"><![CDATA[FS-ICU-24]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
<kwd lng="es"><![CDATA[cuidados intensivos]]></kwd>
<kwd lng="es"><![CDATA[FS-ICU-24]]></kwd>
</kwd-group>
</article-meta>
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