<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2184-1578</journal-id>
<journal-title><![CDATA[Revista de Investigação & Inovação em Saúde]]></journal-title>
<abbrev-journal-title><![CDATA[RIIS]]></abbrev-journal-title>
<issn>2184-1578</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Saúde Norte da Cruz Vermelha Portuguesa, Unidade de Investigação e Desenvolvimento]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2184-15782020000200039</article-id>
<article-id pub-id-type="doi">10.37914/riis.v3i2.97</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Inteligência emocional do enfermeiro na abordagem ao doente crítico: estudo qualitativo]]></article-title>
<article-title xml:lang="en"><![CDATA[Emotional intelligence of nurses in the approach to critical patients: qualitative study]]></article-title>
<article-title xml:lang="es"><![CDATA[Inteligencia emocional de los enfermeros en el abordaje del paciente crítico: estudio cualitativo]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Sousa]]></surname>
<given-names><![CDATA[Liliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pereira]]></surname>
<given-names><![CDATA[Cláudia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lopes]]></surname>
<given-names><![CDATA[Ana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Faísca]]></surname>
<given-names><![CDATA[Mirandolina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fortuna]]></surname>
<given-names><![CDATA[Tânia]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Príncipe]]></surname>
<given-names><![CDATA[Fernanda]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mota]]></surname>
<given-names><![CDATA[Liliana]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro Hospitalar Entre Doura e Vouga  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro Hospitalar Entre Doura e Vouga  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Centro Hospitalar Entre Doura e Vouga  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Escola Superior de Saúde Norte da Cruz Vermelha Portuguesa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af5">
<institution><![CDATA[,Escola Superior de Saúde Norte da Cruz Vermelha Portuguesa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>30</day>
<month>12</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>30</day>
<month>12</month>
<year>2020</year>
</pub-date>
<volume>3</volume>
<numero>2</numero>
<fpage>39</fpage>
<lpage>48</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2184-15782020000200039&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2184-15782020000200039&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2184-15782020000200039&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Enquadramento:  a inteligência emocional (IE) é o conjunto de capacidades do indivíduo para identificar, gerir e entender as suas próprias emoções e de se auto motivar perante situações constrangedoras e geradoras de conflitos. Reflete as atitudes e comportamentos do profissional perante diferentes contextos tendo impacte na qualidade da sua atuação.  Objetivos:  descrever a IE dos enfermeiros na área do cuidado ao doente crítico e identificar as estratégias comportamentais utilizadas pelos mesmos.  Metodologia:  estudo qualitativo, descritivo e exploratório. A recolha de dados foi realizada através de um focus group com 8 enfermeiros peritos no cuidado ao doente crítico.  Resultados:  emergiram 6 categorias relativas à IE dos enfermeiros na área do cuidado ao doente crítico: profissionalismo, relações interpessoais, organização do serviço, partilha de emoções, gestão do trabalho e autocontrolo emocional.  Conclusão:  como estratégias utilizadas identificou-se a partilha de emoções entre pares, a gestão do tempo para debater as situações existentes durante o horário laboral, a capacidade de autocontrolo emocional, a adaptabilidade ao meio e a forma como se estabelece a relação com o cliente.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Background:  emotional intelligence (EI) is the individual's ability to identify emotions, manage and understand is own emotions and self-motivate in awkward and conflict situations. It reflects the professional's attitudes and behaviors in different contexts, impacting the quality of their performance.  Objectives:  to describe the IE of expert nurses in the critical care area and to identify the behavioral strategies used by nurses to approach the critically ill patient.  Methodology:  qualitative, descriptive and exploratory study. Data collection was performed using the focus group with 8 expert nurses in the critical care area.  Results:  there are 6 categories related to nurses IE in the area of critical patient care: professionalism, interpersonal relations, service organization, emotions sharing, work management and emotional self-control.  Conclusion:  the strategies identified were sharing emotions among peers, managing time to discuss existing situations during working hours, capacity of emotional self- control, adaptability to the environment and the way to establish relationships with the client.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Encuadramiento:  la inteligencia emocional (IE) es la capacidad del individuo para identificar emociones, manejar, comprender fenómenos emocionales y automotivarse en situaciones incómodas y problemáticas que generan conflictos intrínsecos y extrínsecos. Por lo tanto, refleja las actitudes y comportamientos de los profesionales en diferentes contextos, impactando la calidad de su desempeño.  Objetivos:  describir el IE de enfermeras expertas en el área de cuidados críticos e identificar las estrategias de comportamiento utilizadas por las enfermeras para abordar al paciente crítico.  Metodología:  este es un estudio cualitativo, descriptivo y exploratorio. La recolección de datos se realizó utilizando el grupo focal con 8 enfermeras expertas en el área de cuidados críticos.  Resultados:  hay 6 categorías relacionadas con el IE de las enfermeras en el área de atención crítica al paciente: profesionalismo, relaciones interpersonales, organización de servicios, intercambio de emociones, gestión del trabajo y autocontrol emocional.  Conclusión:  las estrategias identificadas fueron compartir emociones entre pares, administrar el tiempo para discutir situaciones durante las horas de trabajo, la capacidad individual para el autocontrol emocional, la adaptabilidad al medio ambiente, cómo establecer relaciones con el cliente y su autorregulación emocional.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[inteligência emocional]]></kwd>
<kwd lng="pt"><![CDATA[enfermeiras e enfermeiros]]></kwd>
<kwd lng="pt"><![CDATA[cuidados críticos]]></kwd>
<kwd lng="en"><![CDATA[emotional intelligence]]></kwd>
<kwd lng="en"><![CDATA[nurses]]></kwd>
<kwd lng="en"><![CDATA[critical care]]></kwd>
<kwd lng="es"><![CDATA[inteligencia emocional]]></kwd>
<kwd lng="es"><![CDATA[enfermeras y enfermeros]]></kwd>
<kwd lng="es"><![CDATA[cuidados críticos]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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