<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2184-1578</journal-id>
<journal-title><![CDATA[Revista de Investigação & Inovação em Saúde]]></journal-title>
<abbrev-journal-title><![CDATA[RIIS]]></abbrev-journal-title>
<issn>2184-1578</issn>
<publisher>
<publisher-name><![CDATA[Escola Superior de Saúde Norte da Cruz Vermelha Portuguesa, Unidade de Investigação e Desenvolvimento]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2184-15782023000100019</article-id>
<article-id pub-id-type="doi">10.37914/riis.v6i1.225</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Contributos na avaliação do grau de satisfação da pessoa em cuidados paliativos]]></article-title>
<article-title xml:lang="en"><![CDATA[Contributions in the assessment of the degree of satisfaction of the person in palliative care]]></article-title>
<article-title xml:lang="es"><![CDATA[Contribuciones en la valoración del grado de satisfacción de la persona en cuidados paliativos]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Soares]]></surname>
<given-names><![CDATA[Custódio Sérgio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pinho]]></surname>
<given-names><![CDATA[Carla]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Costa]]></surname>
<given-names><![CDATA[Maria Inês]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro Hospitalar Baixo Vouga  ]]></institution>
<addr-line><![CDATA[Aveiro ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro Hospitalar Baixo Vouga  ]]></institution>
<addr-line><![CDATA[Aveiro ]]></addr-line>
<country>Portugal</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Centro Hospitalar do Baixo Vouga  ]]></institution>
<addr-line><![CDATA[Aveiro ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2023</year>
</pub-date>
<volume>6</volume>
<numero>1</numero>
<fpage>19</fpage>
<lpage>33</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_arttext&amp;pid=S2184-15782023000100019&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_abstract&amp;pid=S2184-15782023000100019&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.pt/scielo.php?script=sci_pdf&amp;pid=S2184-15782023000100019&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Enquadramento:  o grau de satisfação é um importante indicador da avaliação da qualidade dos cuidados paliativos. A satisfação, sendo um conceito complexo, define as distintas reações que doente e família têm, no que respeita à experiência dos cuidados paliativos. O conhecimento do grau de satisfação do familiar é fator de benchmarking no que concerne ao planeamento, implementação e monitorização dos cuidados.  Objetivo:  aferir o grau de satisfação dos familiares de doentes da unidade de cuidados paliativos.  Metodologia:  no ano 2020 foi elaborado um projeto de melhoria contínua da qualidade através do estudo qualitativo, exploratório por meio de inquérito telefónico junto dos familiares de doentes internados na unidade de cuidados paliativos recorrendo a dimensões apresentadas em escala de likert.  Resultados:  da análise de dados verificou-se que 95% dos familiares de referência caraterizam o trabalho da equipa como excelente e 4,69% como muito bom. Os inquiridos consideraram-se muito satisfeitos 7,81% e com o resultado de 92,19%sentem-setotalmente satisfeitos.  Conclusão:  os cuidados paliativos promovem a satisfação das necessidades da pessoa em fim de vida. A promoção da dignidade e respeito pela vida humana é fruto de constante reflexão ao prestar cuidados de excelência tendo em consideração a avaliação do grau de satisfação.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Background: the degree of satisfaction is an important indicator of the evaluation of the quality of palliative care. Satisfaction, being a complex concept, defines the different reactions that patients and families have, with regard to the experience of palliative care. Knowledge of the degree of family satisfaction is a benchmarking factor regarding the planning, implementation and monitoring of care.  Objective:  to assess the degree of satisfaction of relatives of patients in the palliative care unit.  Methodology:  in 2020, a project for continuous quality improvement was elaborated through the qualitative, exploratory study through a telephone survey with the relatives of patients hospitalized in the palliative care unit using dimensions presented on a likert scale.  Results: from the data analysis it was found that 95% of the reference family members characterize the work of the team as excellent and 4.69% as very good. Respondents considered themselves very satisfied 7.81% and with the result of 92.19% they felt totally satisfied.  Conclusion:  palliative care promotes the satisfaction of the needs of the end-of-life person. The promotion of dignity and respect for human life is the result of constant reflection in providing excellent care taking into account the assessment of the degree of satisfaction.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Marco contextual:  el grado de satisfacción es un indicador importante de la evaluación de calidad de los cuidados paliativos. Satisfacción, al ser un concepto complejo, define diferentes reacciones que tienen los pacientes y familias, con respecto a experiencia de cuidados. El conocimiento del grado de satisfacción familiar es factor de referencia en planificación, implementación y seguimiento de atención.  Objetivo:  evaluar el grado de satisfacción de familiares de pacientes en unidad cuidados paliativos.  Metodología:  en 2020, se elaboró un proyecto de mejora continua de la calidad através del estudio cualitativo exploratorio con encuesta telefónica con familiares de pacientes internados en unidad de cuidados paliativos utilizando dimensiones presentadas en escala likert.  Resultados:  a partir del análisis de los datos se encontró que 95% de los miembros de la familia de referencia caracterizan el trabajo del equipo como excelente y 4,69% como muy bueno. Los encuestados se consideraron muy satisfechos 7,81% y con el resultado de 92,19% se sintieron totalmente satisfechos.  Conclusión:  los cuidados paliativos promueven la satisfacción de necesidades de persona al final de vida. La promoción de dignidad y respeto por la vida humana es resultado de reflexión en prestación de atención teniendo en cuenta la evaluación del grado de satisfacción.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[cuidados paliativos]]></kwd>
<kwd lng="pt"><![CDATA[indicadores de qualidade em assistência à saúde]]></kwd>
<kwd lng="pt"><![CDATA[satisfação do paciente]]></kwd>
<kwd lng="en"><![CDATA[palliative care]]></kwd>
<kwd lng="en"><![CDATA[health care quality indicators]]></kwd>
<kwd lng="en"><![CDATA[patient satisfaction]]></kwd>
<kwd lng="es"><![CDATA[cuidados paliativos]]></kwd>
<kwd lng="es"><![CDATA[indicadores de calidad de la asistencia sanitaria]]></kwd>
<kwd lng="es"><![CDATA[satisfacción del paciente]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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